problem updating camera raw with Elements 14

Question

I have Photoshop elements 14. Version: 14.1

Operating System: Windows 7 64-bit

camera raw does not recognize pictures from my Nikon d3400

When I attempt to update the message says applications are all up to date

help/about plugin shows Adobe Photoshop Camera Raw version 9.5.0.585

I have downloaded newer versions of Camera Raw 9_12 and 9_1_1

each time it goes through process of installing, no error message, but version shows does not change and continues to be unable to process raw photo data

Raw does work on jpeg file

Any suggestions on how I can effectively update the Camera Raw plugin

John Waller · Answer

Cameras supported by Camera RawThe Nikon D3400 was first supported in Camera Raw 9.7.Camera Raw plug-in and Adobe application compatibilityElements 14 is only compatible with Camera Raw up to version 9.5 so you'll never be able to open D3400 Raw files in Elements 14.Options:Pay to upgrade to Elements 15 and open Raw files in PSE 15, orKeep Elements 14 and download the free Adobe DNG converter. Using the DNG converter, batch convert folders of D3400 Raw files to DNG format (even if you only want to convert one Raw file). Then, when you want to edit your images, you open the converted DNG files (not the Raw files) in Elements 14. An extra step for you but no extra cost. DNG is a generic Raw format so there's no loss in quality.Digital Negative (DNG), Adobe DNG Converter | Adobe Photoshop CC Camera Raw: How to use Adobe DNG Converter - YouTube

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