Problem with Photoshop Elements install of 2022 on Mac

Question

Really not sure why Adobe has referred me to community support for a product I have just purchased from them which won't install! I purchased an upgrade to 2022 Photoshop Elements & Premiere Elements yesterday (in frustration because my older version stopped running and wouldn't reinstall). However, when I run the installer it freezes at 4% and just never progresses. Kind of annoying as I had a deadline which is why I rushed to purchase rather than trying to resolve the other version. And now I still can't use either which is VERY annoying and I am about to ask for a refund, unless anyone has any ideas.

Thanks

Melanie23934545vxn8 · Answer

So good news, I managed to get all the installs done, finally. Adding my steps in case it helps anyone....

1. Used Activity Monitor to kill any active processes which could be Adobe related.

2. Moved existing Adobe folders to another location.

3. Moved previous Adobe Elements version folders to external drive.

3. Restarted

4. Managed to install Premiere Elements (yay, finally!). Ran it, then repeated steps 1 and 3 as Elements still wouldn't install.

5. After restart, tried installing Photoshop Elements again and it worked.

It was a lot of faffing but fingers crossed ok now.

I hope everyone else has better luck than this.

*M

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