Problem with PS Elements 2021

Forum|Forum|5 years ago
January 9, 2021
7 replies
505 views

I spent already 5 or 6 hours to chat with several Adobe consultants (French and English) for a recurrent problem I have with PS Elements 2021. I work on Windows 10. After editing some tens of images, the system stops and does not want to launch anymore. I have to uninstall and reinstall it. It’s take about half an hour. It’s boring. I give up... I cannot spend every day one hour with a consultant. I'll go uninstalling and reinstalling PS Elements, but it's not a solution. I never had this problem with the anterior version.

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lindaozag

Participant

Same problem. I want my money back. How to get it?

MichelBParis

Legend

Michel,

Is it the same problem ?

https://community.adobe.com/t5/photoshop-elements/photoshop-elements-2021-editor-does-not-launch-anymore/td-p/11733338?page=1

If so, an uninstal followed by a reinstall solved the issue for me.

In my case, whatever way I used to start the editor failed : the 'loading" line shows and disappears after about ten seconds, then vanishes completely, without any sign of the exe of the editor showing in the task manager on my Windows 10.

Also, you have also a Creative Cloud account or did you uninstal the one installed with PSE2021 to allow saving files 'in the Adobe Cloud' ?