Probléme aprés installation Windows 11

Forum|Forum|2 months ago
November 14, 2025
2 replies
68 views

Bonjour à tous, je me trouve devant un probléme : Aprés avoir acheté Adobe Photoshop 15, le 30 novembre 2019, j'ai acheté Adobe Photoshop Element 18. Je viens de faire installer W11 et mon Photoshop à complétement disparu. Lorsque je veux le re-télécharger avec tous mes numéros séries, facture, Code, etc. la fenêtre de téléchargement Affiche "Fermer". Pourtant il est bien précisé que je n'ai aucun appareil enregistré. Je ne sais pas comment faire. Si quelqu'un peut m'aider à récupérer mon logitiel, un grand merci à l'avance. Cordialement à tous.

Download and install

Peru Bob

Community Expert

Pourtant il est bien précisé que je n'ai aucun appareil enregistré.

By @sylvettek26694944

That refers to Creative Cloud subscription programs, not Elements programs.

Greg_S.

Community Expert

Your problem is not clear to me. Are you unable to find the download link to the Elements software? Are you using the same email account as when you purchased Elements 2018? When you look at your account information, are you only seeing a reference to Elements 16? If that is the case, Elements 16 is in fact the version number of Elements 2018.

You can find the download links on the Products page of you Adobe account. (But you must sign into the correct account in order to see your registered software.) Do not worry about the registered device information in your account. That only applies to Photoshop CC, not to Photoshop Elements.

If I have not answered your problem, please give us more details.

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