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daniel_1023
Participant
Oct 11, 2024 12:56 PM UTC
Question

probleme d'activation photoshop elements 11

Bonjour, j'ai reinstaller photoshop elements 11 sur mon nouvel ordinateur suite à ça j'ai le message suivant au lancement de l'application "limite d'activation atteinte". Le logiciel a été desinstaller sur mon ancien pc et meme desactivé sur celui de mon épouse. Donc il n'y a plus que sur mon nouveau pc que l'application est active. Que puis je faire pour débloquer la siuation ? Merci.

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4 replies

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
Oct 11, 2024 8:02 PM UTC

There are a number of circumstances where you may have more than one activated device even though you think you have deactivated.  Given the age of your program, have you upgraded any of your computers from Windows 10 to Windows 11.  If that is the case, Adobe may treat your license as having been activated on more computers than you think.

 

Is your old computer still available?  You could try reinstalling Elements 11 on it and see if you can deactivate it as suggested by @jane-e (in addtion to uninstalling it).

 

Also, see if this post by an Adobe Employee helps you.

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    daniel_1023Author
    Participant
    Oct 12, 2024 8:37 AM UTC

    Thanks for your answer. First my old computer was on windows 7 and I can't upgraded it. On this computer before uninstall the application I tried on different way to desactivate it, but it was impossible I had always the message "I should connect it" then I was connected. If I reinstall the application I will have the same problem.

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    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    Oct 11, 2024 5:10 PM UTC

    @daniel_1023 

     

    Uninstall is not the same thing as deactivate. To deactivate you need to launch the Editor > Help menu > Click Deactivate. Adobe does not reset activations, so you need to deactivate before you install on a new computer.

     

    Photoshop Elements 11 was released twelve years ago in 2012.

     

    I've moved your post from Photoshop to the Photoshop Elements forum.

     

    Jane

     

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    daniel_1023Author
    Participant
    Oct 11, 2024 6:06 PM UTC
    Even if the old computer is not desactivited for this application, the
    application IS only actvated on my New computer and I have thé rights for
    both
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