New laptop so tried a trial version of photoshop elements 15 and had a hard time getting it to read the raw files from the memory card. In the end got it to work. I cannot remember what made it work. Photos taken on a canon 5d mark 4. Now after purchasing PS elements 15 I'm back to the same problem. Nothing is working.
mariea39087565 wrote
New laptop so tried a trial version of photoshop elements 15 and had a hard time getting it to read the raw files from the memory card. In the end got it to work. I cannot remember what made it work. Photos taken on a canon 5d mark 4. Now after purchasing PS elements 15 I'm back to the same problem. Nothing is working.
All the answers in that faq...
FAQ: Will Photoshop Elements work with my camera, or Why won't my raw files open?
Start with the fist link to see what your camera needs:
Cameras supported by Camera Raw
Your camera has support for applications compatible with Camera Raw 9.7 (with a restriction...)
Second link:
Camera Raw plug-in and Adobe application compatibility
Working with Canon Dual Pixel raw CR2 files in Camera Raw and Lightroom
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