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adamg47993603
Participant
August 7, 2017
Question

Problems at installing Elements 15 PSh+Pr

  • August 7, 2017
  • 1 reply
  • 208 views

Bought Elements 15 (Photoshop & Premiere). When launching installation on WIN 7-64 constantly updated, it stops and a window appears «The following problems have been found: Error when installation program initialise. Download Adobe Support Advisor to spot the problem». Well, Adobe Support Advisor does not exist anymore, there is Application Manager instead (even if it is built for the CC suite!). Tried to launch A. Manager but ... miracle! It disappears! No windows, no subliminal messages!

So, I am in a hurry to start using the purchased software but I simply cannot. Any suggestion? A trivial matter like installing a program becomes a frustrating problem.

Thanks.

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    1 reply

    A
    Adobe Employee
    arshla jindal
    Adobe Employee
    August 8, 2017

    Hi Adam,

    Apologies for this inconvenience.

    Please download the Adobe Application Manager from here : Adobe - Adobe Application Manager : For Windows : Adobe Application Manager : Thank You

    Run its exe post extraction. This might only update your AAM and not install anything.

    Now try installing PSE from your install package. It should install fine.

    Please contact our support group if you still face issue post this at Contact Customer Care

    Thanks,

    Arshla

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