Problems opening Sony RX100M7A RAW files in Photoshop Elements 2025

We are a camera store, I'm posting this question for one of our customers. He has bought a Sony RX100 VII A (RX100M7A) from us. The "A" is in the name because this is a slightly updated version of the RX100 VII - in order to comply with EU regulations determining that all electronic devices that can be charged with a USB-cable can only use a USB-C port, Sony chose to deactivate USB-charging in the RX100 VII, which only has a USB-A(I think) port. This updated version is noted as the RX100M7A, which you can also see in the EXIF information of its photos.

The customer finds that he can't open RAW files in Adobe Photoshop Elements 2025 (Windows 11), despite having updated Elements, reinstalled it, and updated Camera Raw. But, we've tried opening a RAW file from his camera here (Photoshop/Lightroom with Camera Raw 17.4.1, Windows 10) and had no problems. Neither did a Sony representative who tried opening the same RAW file in Lightroom on Mac.

I've speculated that the problem is that the RAW file lists the camera model as RX100M7A, not just RX100M7, and that's why it won't open in the customer's Photoshop Elements. But that doesn't explain why we have no trouble opening it. I'll try attaching the RAW file here. If someone who also has Photoshop Elements 2025 installed could try opening it, it would be very helpful.