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default03r13v4qcbjm
Participant
March 18, 2021
Question

Problems reinstalling Elements 12

  • March 18, 2021
  • 4 replies
  • 570 views

I recently had to replace the hard drive in my laptop. I have so far spent over 20 hours this week trying to reinstall my photoshop elements software and premiere software.  I've been online with the adobe support for a long time this morning but have been on hold for over half an hour.  Can anyone recommend good alternative photo editing software ?

This topic has been closed for replies.

4 replies

S
Adobe Employee
Somya_Agarwal
Adobe Employee
March 19, 2021

Hi,

 

Please refer this article to download older versions of Elements: https://helpx.adobe.com/download-install/kb/downloaded-older-app.html

 

Order History is visible under Plans tab.

 

Thanks!

hatstead
hatstead
Inspiring
March 18, 2021

Suggest that you try to download PSEv.12 and install it from here:

Adobe Photoshop Elements 12 Direct Download Links, Premiere too | ProDesignTools

Fortunately the links are still available. Read the instructions carefully.

Please let us know how you make out.

Note that Adobe does not support this old version of the software any longer. However, it may work on your machine. 

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    March 18, 2021

    I think those links are dead:

    Access Denied

    You don't have permission to access "http://trials2.adobe.com/AdobeProducts/PSE/12/osx10/PhotoshopElements_12_WWEFDJ.dmg?" on this server.

    Reference #18.1d7f0660.1616078448.42b4373

    Phil Pickering
    Phil Pickering
    Legend
    March 18, 2021

    Seem OK for me ... you need to follow the instructions to make sure you've got the correct cookie in place to access the downloads 🙂 

    Phil Pickering
    Phil Pickering
    Legend
    March 18, 2021

    Hi Stewart,

     

    Sorry, but you don't make it very clear as to exactly what is happening.

     

    Are you able to successfully install Photoshop Elements 12 on your Windows 10 machine? If not, what error message do your receive.

     

    Or are you able to install Photoshop Elements 12, but you can't get the application to start? Again, what error message do your receive (if any).

     

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    March 18, 2021

    Hi

    Since your question is about Photoshop Elements, I have moved this from the Photoshop forum where you posted to PS Elements.

     

    You didn't say your OS. You might try installing the trial of the current version of PSE, then purchase only if it works.

    ~ Jane

    D
    default03r13v4qcbjmAuthor
    Participant
    March 18, 2021
    I have already purchased PS elements and have used it extensively. I am now trying to reinstall it after my hard drive crashed. I really don’t feel that I should have to repurchase software when the original purchase included multi-device usage.

    Stewart
    Sent from Mail for Windows 10
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