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problems with Adobe Online Store and not delivering complete order?

Forum|Forum|4 years ago
September 30, 2021
3 replies
807 views

Hello,

I had upgraded PSE 12 to PSE 2021.
Once the installation begun it jumped abruptly from 6% to 100%. And never open any workspace area.

Present situation:
Finally I uninstalled any previous Adobe app and the installation has been completed successfully.
Meanwhile “Adobe” has answered my problem (via email and without name signature) as follows:
"We have several problems with Adobe Online Store and not delivering complete order, so we have to cancel this purchase and refund you, and then will generate the Manual Invoice and help you to Download, Install and Activate PSE 2021 on your Mac."
It adds:".. this product not comes in warranty due to online store error."
And so: "…kindly provide your Adobe registered Email ID and the Password for Adobe.com"

Question:
1.Do you know if that is what may happens with troubleshooting installation?
2.Did you ever had Adobe.care asked you to give
your Adobe registered Email ID and the Password for Adobe.com?

Thank you
Maria

Download and install

This topic has been closed for replies.

Correct answer hatstead

#1 No

#2 No

I suspect that this is phishing: the fraudulent practice of sending emails purporting to be from reputable companies in order to induce individuals to reveal personal information, such as passwords and credit card numbers.

T

Test Screen Name

Legend

Adobe will never ask you for your password. That's proof it was a scam. But the big questions are

- how did you get in touch with "Adobe" (actually criminal scammers)?

- where did you buy from (to see if it was a real sale or a dangerous fake sale)?

M

Maria macOs 16Author

Participating Frequently

I bought it directly from Adobe on 22 Sept.having already an account.
How I got in touch with the scammers?
I had received a private email in Adobe private/notespage as a reply to my first post (installation troubleshooting) which suggested:
Hi, You can Directly send Email to our Adobe Customer Care Team Email Address:- AdobeInc.Care@outlook.com and they will help you via Email. Note:-Compose New Email and Write the Email Address without any Space mentioned above and send Email Team Adobe 
(Pls see my above screenshot-post on Glenn 8675309)
 Indeed is very weird, because I never posted except through the Adobe Support Community. Thank you very much Maria

Glenn 8675309

Legend

That user will be banned in a few minutes, if they have not been banned allready. There is nothing legitamate about the email you received.

Glenn 8675309

Legend

NO! IT'S A 100% SCAM. Incomplete sentences... broken english. Adobe would never ask for that info.

Whats the exact email address that messsage came from?

M

Maria macOs 16Author

Participating Frequently

The email addrress is:

Adobe Systems Incorporated <AdobeInc.Care@outlook.com>

The weird fact is that I had posted on Adobe Support Community-Discussions, on the 22 Sept.

and got (among others public replies) the following private message and I did what suggested, not thinking that it might be a fraude. From this point on the whole communication took place via my email address

hatsteadCorrect answer

Inspiring

#1 No

#2 No

I suspect that this is phishing: the fraudulent practice of sending emails purporting to be from reputable companies in order to induce individuals to reveal personal information, such as passwords and credit card numbers.

M

Maria macOs 16Author

Participating Frequently

Hello, it seems you are right.
Do you think that may be a future problem that i gave them the serial number of PE?

Thank you,

Maria

hatstead

Inspiring

Since you have installed the software successfully, I doubt that you will encounter a problem subsequently.

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