Problems with PSE 2020 install on second computor

Forum|Forum|6 years ago
October 10, 2019
3 replies
640 views

I have sucessfully installed PSE 2020 on my primary PC, however when I try to install on second PC it will not install. After 5-7 minutes of the of trying I get error 215, which is not listed in the error code directory. Both pC's have the same proccesor and RAM.

Problem or error

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Medha_Sharma

Adobe Employee

Hello,

Could you please check if any proxy settings have been set up on your system? Furthermore, please perform the following steps:

Use the Log Collector tool and share the logs with us.
Navigate to "C:\Program Files (x86)\Common Files\Adobe\Installers" and share the Install.log file as well.
Mention the size of the installer/executable file.

Thanks,

Medha

garyd11034825Author

Participant

I have downloaded the log collector, how do I open " Adobelogs_20191011_125445_293-win"

Medha_Sharma

Adobe Employee

You can upload the logs to Dropbox or any other medium of your choice and share its link with me via personal message. I'll investigate the logs at my end and get back to you.