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Kieren Rhys
Kieren Rhys
Participating Frequently
Jan 20, 2024 1:42 PM UTC
Question

Process Multiple Files & PNG files

Hello everyone.
I'm currently using Photoshop Elements 2024 on Windows 11, and I have a problem with "Process multiple files". I want to simply resize some PNG files with transparent background, but even if I check that the format is correct (PNG in the file type menu), the batch processing add them a white background... Why?

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    18 replies

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    Jan 23, 2024 7:55 PM UTC

    Has the process ever worked correctly for you with Elements 2024?

     

    You may want to uninstall and reinstall the program (and choose the option to delete the preferences file when uninstalling).

     

    Other than that, I'm out of suggestions.  Try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com. Hours of operation outside of the United States are limited.

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    Kieren Rhys
    Kieren RhysAuthor
    Participating Frequently
    Jan 25, 2024 4:14 AM UTC

    Okay thanks for your time to try to solve my problem.
    This process never worked for me with PE2024. I'll try your last suggestion, so cross your fingers ^^

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    Kieren Rhys
    Kieren RhysAuthor
    Participating Frequently
    Jan 23, 2024 5:46 PM UTC

    Here just in case, to show you the history panel during the process. I'm pretty sure the problem is from the last step, "Aplatir l'image" (Flatten Image). Is there a way to get rid of this unnecessary step??? Or a way to edit the built-in actions???
    .... Or must I have to work on Photoshop (not Photoshop Elements) to be able to make my own actions...? 😕😕

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    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    Jan 23, 2024 6:24 AM UTC

    I know I may have asked this before, but how are you opening the file?  The only possibility that I can reproduce where the background is white or black is if I were to add the png to a file with a black or white background.   I ask this question because one of your screenshots show the png on a black background and another is on a white background.  How did that happen?

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    Kieren Rhys
    Kieren RhysAuthor
    Participating Frequently
    Jan 23, 2024 5:29 PM UTC

    The screenshot exampl.jpg was from the W11's file explorer... The dark theme was a good background to show the "white background" of the converted file (the transparency becoming opaque) .

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    Kieren Rhys
    Kieren RhysAuthor
    Participating Frequently
    Jan 21, 2024 9:29 PM UTC

    Oh. I may have found a hint about my problem. I watched the history panel while processing, and the white background is created during the last step: FLATTEN IMAGE. Is there a way to remove that step, or a way for it to NOT fill the empty pixels in white?

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    MichelBParis
    MichelBParis
    Legend
    Jan 22, 2024 3:33 PM UTC

    I can't reproduce your problem either, the process keeps the transparency when converting to png.

    My suggestion :

    Try a two-steps workflow:

    1- batch resizing the pngs to tiff or psd (which support transparency) while resizing

    2- batch converting the resized tiffs to png.

     

     

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      Kieren Rhys
      Kieren RhysAuthor
      Participating Frequently
      Jan 23, 2024 1:55 AM UTC

      I tried your suggestion:

      1- Batch resizing doesn't work in tiff, got a white background too. But work in psd, no white background !!!

      2- Sadly the batch conversion to png still add the flattening step, adding a white background... 

      Thanks anyway.

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      Greg_S.
      Community Expert
      Greg_S.Community Expert
      Community Expert
      Jan 21, 2024 7:35 PM UTC

      I was unable to reproduce your problem.  The png image that you provided retained the transparent background when I resized it as you have done.

      The only thing I can suggest is to reset the preferences.  Go to Edit>Preferences>General tab and click the Reset Preferences on next launch button.

       

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      Kieren Rhys
      Kieren RhysAuthor
      Participating Frequently
      Jan 21, 2024 9:02 PM UTC

      I tried you suggestion. Sadly doesn't change anything... 😕😕
      Any other suggestion?

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      Greg_S.
      Community Expert
      Greg_S.Community Expert
      Community Expert
      Jan 21, 2024 5:57 AM UTC

      Can you attach a sample original file with the transparency and the same resized file showing the white background.

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      Kieren Rhys
      Kieren RhysAuthor
      Participating Frequently
      Jan 21, 2024 5:58 PM UTC

      I already posted a sample in my first answer to your commentary, "exampl.jpg" in attachment was there to illustrate the problem... But here a more detailled sample: the original file, the PMF window (in french), and the resulting file.

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      Greg_S.
      Community Expert
      Greg_S.Community Expert
      Community Expert
      Jan 20, 2024 9:07 PM UTC

      . . .  and did you make sure that the Convert FIles to PNG box was checked?  The default is to save to jpeg.

       

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      Kieren Rhys
      Kieren RhysAuthor
      Participating Frequently
      Jan 20, 2024 9:25 PM UTC

      I mentionned it in my original post: "[...] but even if I check that the format is correct (PNG in the file type menu)[...]".
      So yes, I'm sure about that.

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      Greg_S.
      Community Expert
      Greg_S.Community Expert
      Community Expert
      Jan 20, 2024 8:55 PM UTC

      How are you viewing the .png files?  Even transparent .png files will appear to have a white background in the Organizer.  But if youi open them in the Editor, they should be transparent.

       

       

       

       

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      Kieren Rhys
      Kieren RhysAuthor
      Participating Frequently
      Jan 20, 2024 9:24 PM UTC

      Does it really matter? I'm not viewing the PNG files from the Organizer, but directly from the Editor, and the PNG files have a transparent background. The problem is the RESULT of the Resize PMF: all treated PNG files are still PNG, but with a white background (instead of transparent, like the original files), and it's visible in the Editor.

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