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Answered

Product failing to launch

Forum|Forum|1 year ago
September 17, 2024
8 replies
4004 views

im trying to install the Photoshops elements to my second laptop. download appears to be successful but product won't launch Error code 111

Problem or error

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Correct answer Ajay98A1

Hi Isabel_7300,

Apologize for the inconvenience caused. We were facing some intermittent issue with PSE2024 download which has now been fixed. Request you to uninstall PSE2024 and install it again. You can download Photoshop Elements 2024 from below link: https://helpx.adobe.com/in/download-install/kb/photoshop-elements-downloads.html

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Noreen22552651zf4h

Participant

Hi everyone, thank you for all your help - I tried the AGENT in the chatbot and got thru to a tech named Praveen, he was more than helpful. Firstly I had to redeem the code on the adobe website which then gave my the product ID - I still wasnt able to get PE downloaded, but Praveen eventually remoted in to my PC and fixed the issue - so glad to get the help - thankyou ! He did say iot was a known issue and the developers are working on it

A

Ajay98A1Correct answer

Adobe Employee

Hi Isabel_7300,

Apologize for the inconvenience caused. We were facing some intermittent issue with PSE2024 download which has now been fixed. Request you to uninstall PSE2024 and install it again. You can download Photoshop Elements 2024 from below link: https://helpx.adobe.com/in/download-install/kb/photoshop-elements-downloads.html

Greg_S.

Community Expert

Adobe is looking into this problem on a high priority. I expect it to be resolved shortly.

Greg_S.

Community Expert

Can all of you who have responded to this thread and are seeing an installation of Elements 2025, please confirm whether or not you purchased directly from Adobe or from some third party. Elements 2025 has not yet been released. If you purchased from a third party, you have been scammed. If you purchased from Adobe, then somebody's head needs to roll.

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Antti_R

Participating Frequently

Hello Greg_S.

Yes, I bought directly from Adope.

When trying to find solution from this community - I also got private Phishing message from this community:

Re: Product failing to launch

Welcome to Adobe Support Community

Hi,

You can Directly send Email to our Adobe Customer Care Team Email A

Adobe.Tech@outlook.com and they will help you via Email.

Team Adobe

Alexander Booth

Adope's professionalism does not really convince me… the situation is depressing.

Glenn 8675309

Legend

That Adobe.tech email is definately a scammer. emails from adobe never ever use outlook.com

I'n not a moderator, however that "Alexander Booth" should be blocked and banned from the group.

dennisg41892517

Participant

Same with me. Just downloaded Elements 2024 and get the 111 Error. So far nothing I have tried seems to work.

stephenp79993549

Participant

You must first uninstall any PE instances then reinstall using the file in the link above. I have just installed it on a second system without any issues.

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Noreen22552651zf4h

Participant

I have exactly the same issue - it is so frustrating and I am seeing 2025 folders

I have the same exact thing that the 2024 installer for both photoshop and premiere is pulling down a 2025 install. Adobe customer service has a lot to be desired

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Antti_R

Participating Frequently

I have the same problem. I have not found the access to Adope technical customer service, only to some AI chat, which cannot give reasonable answers, and cannot convey the question to an expert.

Peru Bob

Community Expert

only to some AI chat,

By @Antti_R

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

D

defaultv1sqlgxt324o

Participating Frequently

@Glenn 8675309 I think there's something wrong with the latest build. I just purchased and have the same issue. It looks like Elements 2025 is getting mixed into this release and causing launch problems.

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ricks46443537

Participating Frequently

I have the same exact problem Error 111. i7 11th gen 16gb 500gb NVME nvidia T500 and brand new install of windows 10 22h2. This exceeds all of the requirements. I have the same exact thing that the 2024 installer for both photoshop and premiere is pulling down a 2025 install. Does adobe monitor these forums or is the a support email address that might actually get a response?

D

defaultv1sqlgxt324o

Participating Frequently

@ricks46443537 I posted in the downloads and install forum also where it appears an adobe employee monitors and replies. Hopefully that helps it get escalated.

Glenn 8675309

Legend

Error 111 is typically related to memory- it indicates there is not enough. How much ram on your laptop, and what version of PSE, AND what is your OS?

I

isabel_7300Author

Participant

Definitely enough memory on the laptop. PSE 2024 and OS id Windows10

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