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John621
Participant
Nov 8, 2023 8:49 PM UTC
Question

Program crashes within a few minutes of opening up the organizer.

I recently downloaded atrial version of Photoshop Elements 2023 and immediately was told of a promotion ofr Elements 2024.  I then downloaded that and installed both.  When I open the program and got o organizer, my photos all show up, but with a few seconds the program closes.

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    9 replies

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    Nov 9, 2023 8:49 AM UTC

    Does the Adobe Crash Reporter pop up?  If so, you can move it to one side and continue to work in the Organizer. Once you are finished working with the program, you can send or dismiss the crash reporter. Adobe is aware of and is investigating the problem I have described. 

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    John621Author
    Participant
    Nov 9, 2023 5:40 PM UTC
    Program just turns off. No warning or pop up.
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    Glenn 8675309
    Glenn 8675309
    Legend
    Nov 8, 2023 9:46 PM UTC

    Open the editor.  reset your preferences, then close and restart the editor. 

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    John621Author
    Participant
    Nov 8, 2023 10:02 PM UTC
    Where do I go to reset preferences and what would you suggest I change?
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    Glenn 8675309
    Glenn 8675309
    Legend
    Nov 8, 2023 10:58 PM UTC

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    Glenn 8675309
    Glenn 8675309
    Legend
    Nov 8, 2023 9:33 PM UTC

    Turn your computer all the way off.  go get a cup of coffee, and turn it back on...

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    John621Author
    Participant
    Nov 8, 2023 9:37 PM UTC
    Tried that a number of times, but it didn't work
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