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Participant
May 8, 2020
Question

Program error message while using Photoshop Elements 15 on Windows 10

  • May 8, 2020
  • 1 reply
  • 510 views

I have elements 15 on a pc with Windows 10. It has worked just fine until today. After I have taken a raw image to the raw editor, done some editing, then opened the image in the non-raw editor, and done some further editing, when I try to save the image to a jpeg or any other choice, I get a message that says "could not generate a preview because of a program error".  This has never happened before and I never had prior problems editing and saving images as I describe doing above to the elements catolog.

Thanks very much for any help

 

 

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1 reply

nikunj.m
Legend
May 8, 2020

Hi there,

 

We are sorry about the experience with Photoshop Elements 15 due to the Program error. You can try resetting the preferences of Photoshop Elements using the steps mentioned here: https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements.html#Restoredefaultpreferences

 

Let us know if it helps!

Regards,

Nikunj

 

dcb48Author
Participant
May 9, 2020

Thank you