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saardt75556638
Participant
February 8, 2018
Question

PS CC 2015 cannot open file Jpeg

  • February 8, 2018
  • 1 reply
  • 375 views

PS CC 2015 cannot open file Jpeg

    This topic has been closed for replies.

    1 reply

    Little_Pale_Face
    Little_Pale_Face
    Inspiring
    February 11, 2018

    Hi,

    Are you still suffering from this problem?

    If so, we need more information.

    Which operating system are you running on?

    Are you using Photoshop Elements 15 or Photoshop CC - this is the elements forum?

    How are you trying to open the JPG?

    Any error message?

    Brian

    S
    saardt75556638Author
    Participant
    February 12, 2018

    Hi Brian

    I'm still cannot open JPG from PS CC 2015

    Help me, Please

    Thanks

    Saard

    --

    Best regards,

    Saard Teera-akaravipas (Tong)

    Manager - Graphic Design & Media Production,

    Marketing Division

    Tel: +662 261 2300 ext.1620 Fax: +662 260 6678

    E-mail: saard.te@ocean.co.th

    2018-02-12 4:22 GMT+07:00 Little_Pale_Face <forums_noreply@adobe.com>:

    PS CC 2015 cannot open file Jpeg created by Little_Pale_Face

    <https://forums.adobe.com/people/Little_Pale_Face> in Photoshop Elements

    - View the full discussion

    <https://forums.adobe.com/message/10170051#10170051>

    Little_Pale_Face
    Little_Pale_Face
    Inspiring
    February 12, 2018

    Hi Saard,

    We would like to help but you didn't answer my questions above.

    The operating system is essential because a MAC can act differently from a PC.

    If you are using Photoshop rather than Photoshop Elements then ask your question in the following forum

    Photoshop

    (click on the above link)

    The only time I have seen problems opening a JPG is when the name contains an extra dot in it.

    e.g. Photo.1.jpg    - try renaming it to Photo-1.jpg

    Brian

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