Skip to main content
jazwright
jazwright
Participating Frequently
October 13, 2020
Question

PS Elements 21 - Zoom In/Out LAG

  • October 13, 2020
  • 3 replies
  • 863 views

Hello, I have the newest PS Elements 21 as I needed to DL a new version since I bought a new computer, which is an i7 9700k, 32 gb RAM, two 1TB m.2 SSD. I'ts a beast of a machine, but for whatever reason, my older i5, 16 gb RAM, mechanical hard drive computer had zero issues with zooming in and out on PSE 19. I have already gone into Edit > Preferences > Performance and moved RAM to 75% and still no improvement on the zooming in and out. I've lowered my 'undo' from 50 to 20, I've checked that PSE is using my GPU. I'm at a loss as to why it's so skippy/laggy when simply trying to zoom. The file size is roughly 1000x2100 but I've zoomed in on the same pic on my old computer with zero issues and I've even resized the pic down to about 500x900 or there abouts and still the same issue. The program works fine otherwise, but the zoom is killing me for some reason. Any ideas? All of the other stuff I've found online gives stuff for full Photoshop and not PSE and some of those options aren't possible for me on PSE. I appreciate your time.

    This topic has been closed for replies.

    3 replies

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    October 19, 2020

    I'm not sure whether you have tried this, but what happens when you use the keyboard shortcut Ctrl plus + or - .  And is it possible for you to try with a different mouse?

    jazwright
    jazwrightAuthor
    Participating Frequently
    October 20, 2020

    There is no change in behavior with the keyboard zoom, still choppy. It's just not smooth like in previous versions. It worked fine when I tried to take a mocap gif grab of it, not sure why.

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    October 14, 2020

    Are you using the mouse wheel to zoom?  What happens if you use a keyboard shortcut to change the zoom level (Ctrl+1 or Ctrl+0)?

      jazwright
      jazwrightAuthor
      Participating Frequently
      October 14, 2020

      This is with the mouse wheel, yes. I tried CTRL 1 and CTRL 0 and it just did a one time zoom in and a one time zoom out in what appears to be set parameters (as in it wouldn't keep zooming in and out). It wouldn't let me keep zooming in and out. I tried the mouse wheel zooming in/out after the CTRL zooms and no improvement. I also disabled the GPU and then enabled it again with no luck either. It is just very choppy to try to zoom in and out via mouse wheel.

      R
      Adobe Employee
      rupalia98692837
      Adobe Employee
      October 19, 2020

      Hi,

       

      Apologies for any inconvenience caused. We need more information to narrow down the issue.

      - Are you facing issue while using shortcuts for zoom-in ( ctrl = ) / zoom-out (ctrl -).

      - Can you please share a screen recording of the issue ?

       

      Thanks,

      Rupali

      Greg_S.
      Community Expert
      Greg_S.Community Expert
      Community Expert
      October 13, 2020

      Are you using the Organizer?  If so, how large is your catalog?  Media analysis (face recognition etc.) can place a drag on the Editor.  Try turning off all media analysis and see if it makes any difference.  Also, do you have the latest graphics driver for your machine?  Even brand new machines can have outdated graphics drivers.

        jazwright
        jazwrightAuthor
        Participating Frequently
        October 14, 2020

        No, not using the Organizer, so zero for the catalog. I don't have the facial recognition stuff on anyway. I did update the graphics card driver, but there was no improvement. My MS Flight Simulator is smooth as can be (before and after driver update), so it's something specifically with PSE 21. It's not the end of the world, but I would like a solution to the skipping when zooming in and out.

        MichelBParis
        MichelBParis
        Legend
        October 14, 2020
         
        jazwright LA PLUS RÉCENTE
        Nouveau ici ,
        il y a 3 heures

        No, not using the Organizer, so zero for the catalog. I don't have the facial recognition stuff on anyway.

        Even if you don't use the organizer, a number of automatic features are turned on by default, so you were right to turn those off.

        You don't mention the obvious: did you try after disabling the graphic card as a troubleshooting step?

        PSE rarely uses it, but progressively new features are introduced in new versions. It has been mentionned in other forums that the graphic card is used in Photoshop and ACR for zooming and panning.

        The key to get a bug solved is to help Adobe to reproduce the problem, which may not be specific to Elements. I would post the same question in the feedback forum, especially if other users can reproduce the bug.

        https://feedback.photoshop.com/topics/photoshop-elements/5f5f2093785c1f1e6cc40873

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices