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Inspiring
November 15, 2022
Question

PS Elements will not fully load with Windows 11

  • November 15, 2022
  • 7 replies
  • 5269 views

I switched from a Windows10 PC to a Windows 11 PC.

I uninstalled PS Elements from the W10 PC to the W11 PC. PS Elements 19 started to load normally but did not finish.

I got a message stating that third party items (Or words to that effect) would not load and PS Elements would not run.

I uninstalled PSE from the W11 PC and installed it back to the W10 PC. It installed normally and I was able to use PSE.

Can anybody explain why I have this difficulty? 

Is it a Windows 11 issue or a block of the third party items or something else?

I installed on both computers using the original disc that I bought from Adobe.

Norm 9704

This topic has been closed for replies.

7 replies

Greg_S.
Community Expert
Community Expert
April 8, 2023

Norman, to address the size of the interface (the tool strips etc.), try right-clicking on the Windows desktop and select Monitor Settings.  This should take you to a Windows dialog that looks something like my screenshot below.  (Mine is from Windows 10, but I assume you will see something similar in Win 11.  Try changing the Scale and Layout percentage.

 

As for the photo in your screenshot itself, it looks to be a very low resolution image.  Press Ctrl+0 and it will fill your monitor workspace, but I'm guessing it will be very pixelated.

 

And, finally, I have to ask why you are not using your more recent version of Elements rather than the old Elements 11.  I notice that you are using two different identities to sign into this forum.  If you made your prior purchases with different Adobe IDs, perhaps you have been looking in the wrong account for your software information and this will also cause problems when you are signing in and out of the program.

Participating Frequently
April 13, 2023

Greg, I tried as you recomended but it made no difference to the size in Adobe Photoshop elements. I could change other things but not that.

I would like to keep using PSE 11 if posssible, but as it is, that looks increasingly less likely. It looks like I need to change to different software. Thanks for your help, but nothing I have tried has made PSE 11 usable like it was with Windows 10. Norman

Greg_S.
Community Expert
Community Expert
December 23, 2022

Norman, I have removed your screenshot because it contains your serial number.  Your Photoshop Elements program has already been registered, so you cannot register the license number again.  If you go further down the Products page from which you took the screenshot, you will see a download link for the registered programs and the serial number as well. 

Now, if you can use a DVD player for your Elements 11 program on your new computer, then all you need do is install from there and see whether the CC Desktop application has worked its magic.  You don't need to do anything with the CC application. It performs its work in the background.

If you don't have a DVD player for your program, then you can use the download link on the Products page of your Adobe account.  However, for Elements 11 the download link is split into two and you need to download both files to the same folder on your computer.  One of the files has an .exe extension and the other is a zip file that has a .7z extension.  There are options for both 32 bit and 64 bit versions.  Make sure you download the 64 bit option. Once you have downloaded both files, click on the exe file and it should install properly.   See my screenshot of the download files below:

Note that my screenshot cuts off the .7z download for the 64 bit version.

 

Once you get the program installed, you may find that you get a message that the program has been installed too many times.  If that happens, you should contact Adobe support as suggested by Peru Bob, and tell them that you only need to reset the activations for the license.

Participating Frequently
December 29, 2022

Greg, thank you. I will try that when I get home. Norman

Greg_S.
Community Expert
Community Expert
December 16, 2022

You can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html. Hours of operation outside of the United States are limited. See the phone link for details.

Greg_S.
Community Expert
Community Expert
December 16, 2022

I am still thoroughly confused about which programs you have installed and are trying to install.  But try downloading and installing the free Creative Cloud desktop application:

https://creativecloud.adobe.com/en/apps/download/creative-cloud

You do not have to pay for any subscriptions.  However, it seems to be in charge of the licensing for some older Elements versions and downloading the application has worked for many users trying to  install older versions of Elements on their computers.



Participating Frequently
December 21, 2022

Greg, I called Adobe support and after a long wait, they said that Photoshop Elements 11 was not compatible with Windows 11, but I will try your suggestion. Thank you. Norman

 

Greg_S.
Community Expert
Community Expert
December 10, 2022

@Peru Bob, maybe I can make out the screenshot because I just had cataract surgery.  😉  It indicates that PCApp.exe - Adobe Application Manager is in use and needs to be closed before the setup file (which may also be the uninstall file) can proceed. 

@norm9704, reading through your several posts, I am now totally confused as to which version of Elements you are trying to install or uninstall.   In your original post you mention Elements 19.   That version is also known as Elements 2021. 

You also inidicate that you have installed Elements 11.  Your screenshot shows that you have Premiere Elements versions 11 and 18 installed.  (Version 18 is known as Elements 2016). 

 

 

You have posted in the Photoshop Elements forum, so I think both Bob and I have assumed you were talking about Photoshop Elements.

 

So, please clear up this confusion and tell us which program(s) you are talking about.  And if you are talking about Photoshop Elements which version(s) appear to be installed in Windows>Settings>Apps & Features?

 

Peru Bob
Community Expert
Community Expert
December 11, 2022
quote

@Peru Bob, maybe I can make out the screenshot because I just had cataract surgery.  😉 

By @Greg_S.

 

Well, I do have the beginnings of cataracts. 

I'll blame the blurriness on my monitor. 

Peru Bob
Community Expert
Community Expert
December 5, 2022

Uninstall all Adobe, use the Cleaner Tool, and reinstall:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Participating Frequently
December 10, 2022

The windows 11 new computer would not allow me to uninstall Adobe Premiere Elements. I am sending you the screen photo of the message. I tried looking for  the exe files but could not find them. Norm

Peru Bob
Community Expert
Community Expert
December 10, 2022

I can't read your image because it is very blurry.

Greg_S.
Community Expert
Community Expert
November 15, 2022

If there was a problem with third-party plug-ins, you can press the Shift key when launching the Editor and you will be given the opportunity to disable them, which should allow the program to start.  If that isn't the problem, we need to have a more precise description of the error message.  A screenshot is most helpful.

 

Since you have been installing/uninstalling on multiple computers, it is also possible that you did not properly sign out of the program on one of the computers and you have therefore exceeded the activation limit.  If this sounds like an error message you have received, then the solution is to contact Adobe Support and tell them to reset all activations for the license.  However, so far, you have not described such an error message.

norm9704Author
Inspiring
November 27, 2022

Greg, thanks. I will try that. Norman