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M
m005kennedy
Participant
February 23, 2021
Answered

PS Elements wont boot

  • February 23, 2021
  • 2 replies
  • 314 views

I am  extremely fustrated with Photoshop Elements. Sometimes it works but most times i cant access it. When I try to I get the what do you want to do screen  I can access Premier Ellemnts fom this screen but not Photoshop. It just says it is loading work space and sets forever. it doesnt open the product. I bought the bundle and so far it has been pretty useless to me. I have Windows 10 computer that i keep updated. so far the money i spent on this bundle has been a waste. I had these programs years ago and didnt have these problems. What to do?????

This topic has been closed for replies.
Correct answer m005kennedy

I think the problem seemed to be partly solved by a new Window 10 update. Rather than go through the process of renaming files I was able to uninstall and reinstall the software. Before this last update I could not uninstall the Adobe software. I would try but get an error.  After Windows updated last I was able uninstall and reinstall the software and it works correctly now. it seems a much simpler a fix than renaming files. I follow a techs suggestions about renaming files and it didn’t work. All that happened in the support chat was we both got agrevated at each other. It continues to work well now.

2 replies

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
February 23, 2021

You can always contact Adobe support for this kind of problem.  (This is a user to user forum.)  Click on the blue Contact Us button under the Support menu at Adobe.com to start a chat session.

M
m005kennedyAuthorCorrect answer
Participant
March 2, 2021

I think the problem seemed to be partly solved by a new Window 10 update. Rather than go through the process of renaming files I was able to uninstall and reinstall the software. Before this last update I could not uninstall the Adobe software. I would try but get an error.  After Windows updated last I was able uninstall and reinstall the software and it works correctly now. it seems a much simpler a fix than renaming files. I follow a techs suggestions about renaming files and it didn’t work. All that happened in the support chat was we both got agrevated at each other. It continues to work well now.

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
February 23, 2021

See if the solutions mentioned in this discussion work for you.

M
m005kennedyAuthor
Participant
February 23, 2021
That did not work for me. I had tried that once before with no results. It
prompted me to uninstall and reinstall. After multiple attempts I have PS E
installing. Hopefully I’ll be able to install Premiere again. I’ll put in
the serial numbers if it allows. I’ll post back if It doesn't work. It is
really frustrating to spend so much time on this. Adobe is a top company.
There should be no problems at all installing your software on Windows 10.
Photoshop is taking longer than expected to install. The video editor will
be next.--
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