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Participant
December 8, 2021
Question

PS2021 - Image/Editing Screen Image Refresh Problems

  • December 8, 2021
  • 2 replies
  • 476 views

I bought PS2021 in Augest (a few months) ago and I have yet to use it successfully. I have lots of RAM/HD/CPU and resources: AMD 5900x, 64Gig, Nvidia 3090, etc. I have already tried enabling/disabling hardware acceleration in PS2021.

 

PC: Windows 10 Pro and all drivers are continuosly up to date. I use lots of different software from programming environments, video conversion, to MS flight sim 2020 and I do not have any graphics problems.

 

Display issue: I could probably make a video of it happening if I had to - essentially, the image on the screen does not update. I can sometimes see a change if I drag the window off of and then back onto the screen or minimize/restore the window. Generally speaking, I can see the various tools being selected when I click on them and color picker to me look okay.

 

Here are a couple of good examples.

 

Marquee: Draw a rectangle selection, I can see the dashes (not animated) while dragging it out but after letting go of mouse the marquee disappears. Move the window on/off the screen and then I can see marquee - not animated, if that means anything.

 

Even when the Marquee is hidden (because of the bug, not because I hid it temporarily) I can see my mouse cursor change to a selector when I hover over the selection so we know the selection is really there.

 

If I refresh the window to view the selection, and I add to the selection (union) then the original dashed lines of the selection remain on the display but the new selection's borders indeed vanish! (until I refresh the window).

 

Layers: There are too many issues for me to describe, but it's similar to the Marquee and this alone makes the software unusuable since I can't see results easily. When working with layers (my own or even those from Smart Brush) I do not see always see changes unless I force the screen to refresh.  

 

Secondly, I do not always see the layer thumbnail change.

This topic has been closed for replies.

2 replies

Medha_Sharma
Adobe Employee
Adobe Employee
December 17, 2021

Hello @evanron,

 

Could you please share the display resolution? Also, will it be possible for you to share a screen recording illustrating this issue? That would help us to serve you better.

 

Regards,

Medha Sharma

 

 

evanronAuthor
Participant
December 24, 2021

Any resolution. Native monitors in 2560x1600 and 4K. 

 

I have recently found that turning off Windows GPU scheduling alleviates most of the issue. The main remaining issue which is not a huge deal is the "marching ants" marquee selector animation itself is difficult to see but at least now the previews and layer thumbnails are working.

 

Settings > System > Display > Graphics Settings... then click “Change Default Graphics Settings.” and set to off.

evanronAuthor
Participant
December 8, 2021

Oop, sorry I don't know how to change the original post. IT SHOULD READ PSE2021 not PS: This post is about PHOTOSHOP ELEMENTS 2021.

 

Thank you.