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Bonne_Terre
Participant
January 11, 2022
Question

PSD files

  • January 11, 2022
  • 2 replies
  • 165 views

I have repaired some old photos using Elements 2018 and 2021. The system has saved some of the files as PSD and left others in a regular format. I do not use nor have I signed up for the Creative Cloud. Some other photos that I have not accessed for a considerable time are showing as PSD files.I can't open any of the PSD files. I have tried to get past the Virtual Assistant but I keep getting the message that I don't have any supported apps even though there are three listed in my account. I have had assistance troubleshooting issues in the past two months including phone converations. Two issues - how do I convert the PSD files and how do I get around the Virtual assistant?

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2 replies

N
Adobe Employee
Nishutosh208861643a3s
Adobe Employee
January 28, 2022

Thanks for reaching out to Adobe @Bonne_Terre. Could you please try to open those PSD format files in Photoshop Elements and let us know if that works.

 

Thanks

Adobe Team

hatstead
hatstead
Inspiring
January 11, 2022

PSD file format should open in Photoshop Elements. If you can't open it for some reason, try to open it in Irfanview. You can download the program(free )- - -  www.irfanview.com

I don't have a clue what "regular format" is. Please elaborate.

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