PSE 13 freezing & crashing

I am asking this question again, because the solution offered had NOTHING to do with my question, and was utterly useless.  Here is the original question:

I am running PSE13 on a 64bit Windows desk top computer, and when I try to save my work, the program freezes completely, and indefinitely.  Twice, it has frozen my entire computer.  No other program is triggering this problem.  I am incredibly frustrated, especially since I can't contact anyone directly to help me.  I have a project with a deadline, and I cannot get it done because I cannot save my work.  I am very disappointed in the lack of direct support for this program, when it is offered for other Adobe products.

This is what was offered by the staff member who responded:

Please refer to a similar Photoshop thread Could not build preview because of program error - CS6/Mac  and try out the solution mentioned therein.

I replied with this on April 17 and have heard nothing since:

That was not helpful at all.  I am not getting any sort of error message, the whole program just freezes.  And it crashes every time I try to save ANY layered file, not just a particular one, so it is unlikely that there is a flawed layer causing it to seize.  Do you have any other suggestions?

I did try the suggested solution, and it did not help.  I have updated the program, and I have removed all older versions. I'm at a loss.  I have time-sensitive projects to work on, and the abysmal support has been incredibly frustrating.   Please help me figure this out!