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Participant
December 27, 2016
Answered

PSE 15.0 no longer starts after update to macOS sierra

  • December 27, 2016
  • 2 replies
  • 260 views

... instead it crashes immediately - any idea?

This topic has been closed for replies.
Correct answer 99jon

Try trashing the prefs which is usually necessary after updating to Sierra.

Quit Elements

Launch Finder and go to your Username >>Library >> Preferences

Send the following files/folders to the trash:

com.adobe.PhotoshopElements.plist

Adobe Photoshop Elements 15 Paths

Adobe Photoshop Elements 15 Settings.

The library is hidden in recent versions of OSX. To get to your user library quickly, from the top menu in Finder, click “Go” whilst holding down the Option (Alt) key and your user Library will appear for you to choose.

If you are able to launch after trashing the prefs do the update as mentioned above.

2 replies

99jon
99jonCorrect answer
Legend
January 4, 2017

Try trashing the prefs which is usually necessary after updating to Sierra.

Quit Elements

Launch Finder and go to your Username >>Library >> Preferences

Send the following files/folders to the trash:

com.adobe.PhotoshopElements.plist

Adobe Photoshop Elements 15 Paths

Adobe Photoshop Elements 15 Settings.

The library is hidden in recent versions of OSX. To get to your user library quickly, from the top menu in Finder, click “Go” whilst holding down the Option (Alt) key and your user Library will appear for you to choose.

If you are able to launch after trashing the prefs do the update as mentioned above.

Adobe Employee
January 4, 2017

Hi,

Please install latest update of PSE15. For this:

launch Elements Organizer. Go to Help > Updates

You will see Photoshop Elements 15.2 update.

Please let me know if you still see the issue.

Thanks,

Rupali

ApplemikeAuthor
Participant
January 5, 2017

I got PSE via the Mac App Store - no update shown so far. I downloaded PSE 15.0 version 1.1