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davidc6866035
Participant
April 17, 2017
Question

PSE 15 crashes when uploading MP4

  • April 17, 2017
  • 3 replies
  • 724 views

An MP4 file crashes PSE15 when I try to upload it. Can anyone tell me what the problem with the file could be... I can upload the file if that would help (and if I could find out how!).

Thanks

David

This topic has been closed for replies.

3 replies

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davidc6866035Author
Participant
May 11, 2017

Hi Neeraj

I don't want to edit any videos in PSE, just that the import should include them in correctly in the catalogue without crashing. This works correctly with other video files.

Cheers, David

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davidc6866035Author
Participant
May 12, 2017

Also, when I import files from a folder or device it is a total nuisance that Photoshop Elements crashes during the upload instead of just leaving out these files (if they are somehow such a nuisance). It means, for example, that I have to be careful which files I have on my iPhone before I upload, which involves having to open all the iPhone folders on my PC beforehand so that I can ensure that the upload won't crash part way through.

Also, there are other video formats that PSE quite happily imports (but it doesn't allow editing!).

Sorry, but I don't buy this response.

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nee.rai27
Participating Frequently
May 11, 2017

Hi David,
Thanks for posting to Adobe Forums.
Photoshop Elements doesn't support .mp4 files as it is only used to edit Photos. Please check this link to get the list of supported formats with Photoshop Elements.

You can use Premiere Elements to edit video files like .mp4. Please check this link to get the list of supported formats with Premiere Elements.

Regards
Neeraj

Dhananjay Sati
Dhananjay Sati
Participating Frequently
April 17, 2017

Hi David,

Thanks for posting on Adobe forums.

Could you please provide me the following information?

- Are you using Adobe Photoshop Elements or Adobe Premiere Elements?

- Are you using a Windows Machine or a Mac?

- What is the source of .mp4 file or from which devices its has been recorded?

- Do you get any error message when Elements crashes?

Regards,

Dhananjay

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    davidc6866035Author
    Participant
    May 9, 2017

    - Are you using Adobe Photoshop Elements or Adobe Premiere Elements?

    Photoshop Elements

    - Are you using a Windows Machine or a Mac?

    Windows (10)

    - What is the source of .mp4 file or from which devices its has been recorded?

    Ubiquiti Unifi G3 surveillance camera

    - Do you get any error message when Elements crashes?

    No

    NB: replying to the email fails...

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    davidc6866035Author
    Participant
    May 9, 2017

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