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S
Stofferl
Participant
January 3, 2023
Answered

PSE 15 Installation Licence Error

  • January 3, 2023
  • 2 replies
  • 429 views

Dear All,

I have bought a new PC and want to install PSE 15 on a new computer. I have deinstalled the old version and tried to install it on the new PC. But I get the error message that the software is not a orginal Adobe software. 

 

I could log into my Adobe Account and download there the install files. The serial number was accepted during the installation processs, the error message appears later.

 

Any idea what I could do?

 

Stefan

 

This topic has been closed for replies.
Correct answer hatstead

I suggest that you contact Adobe directly. You can initiate a chat session or by phone.

Reach us by phone (adobe.com)

2 replies

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
January 3, 2023

Since the problem seems to be related to licensing, I suggest you download and install the free Creative Cloud desktop application.  There is no need to purchase any subscription.  However, this application seems to be involved in the license process for older versions of Elements and many users have reported success when having problems similar to yours.

    S
    StofferlAuthor
    Participant
    January 4, 2023

    Thanks for this - but unfortunately it did not work.

    hatstead
    hatsteadCorrect answer
    Inspiring
    January 3, 2023

    I suggest that you contact Adobe directly. You can initiate a chat session or by phone.

    Reach us by phone (adobe.com)

      S
      StofferlAuthor
      Participant
      January 3, 2023

      I fear that for PSE15 that is not an option because I only get forum support for this according to https://helpx.adobe.com/contact/what-contact-options.html

      hatstead
      hatstead
      Inspiring
      January 3, 2023

      The license for PSE is for use on 2 computers, and according to your posting you uninstalled on the old machine. You are in compliance with the ground rule! You do not require support for use of the software, just with installation on your new computer. You can do as you wish, but I would contact Adobe and explain to the agent that the issue is related to installation.

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