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fonsh
Participating Frequently
May 31, 2022 1:23 PM UTC
Question

PSE 15 Organiser controlled directories doesn't work in windows 11

Installed Photoshop Elements 15 on a Windows 11-PC.

At startup, no new media is selected from the controlled directories (with Windows 10 this works fine).

Is this windows 11 related?

 

System info from PSE15 shows Windows 10 as the name of the Operating system and 10.0 as the version.

Any help is appreciated.

Fons

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5 replies

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
Jun 8, 2022 7:08 PM UTC

Can you please give us a screenshot of your Watched Folders dialog.  Here is mine:

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fonshAuthor
Participating Frequently
Jun 9, 2022 12:10 PM UTC
Schermafbeelding_2022-06-09_140931.png
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Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
May 31, 2022 6:41 PM UTC

When you say a controlled directory, do you mean a Watched Folder?

It does not surprise me that Elements displays the OS as Win. 10, since Win 11 was not available when Elements 15 was last updated.

Personally, I have not yet updated to Win 11, so can't test whether watched folders should be working.   I think you are the first user to report this issue. The only thing I can suggest is to remove all folders from the watched list, and then select the watched folders again.  If that doesn't work, try resetting the preferences file. Immediately after launching the program, press Alt+Shift+Ctrl. A message should pop up asking if you want to delete the Settings file. Answer OK.  (I don't know whether this shortcut will work in Win 11.  If not, you will have to delete the preferences file manually.  See this article.)

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fonshAuthor
Participating Frequently
Jun 8, 2022 2:42 PM UTC

Thanks for your response.

I use a dutch version of PSE15 and my translation may be somehow confusing but indeed it concerns watched folders.

However, none of the proposed actions resolve my problem.

Any other ideas?

Regards,

Fons

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fonshAuthor
Participating Frequently
May 31, 2022 1:56 PM UTC

On the windows 10 system PSE14 is still installed and the task manager shows an  active process PhotoshopElementsFileAgent.exe, loaded from C:\Program Files\Adobe\Elements 14 Organizer

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