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THEKixAcelot
THEKixAcelot
Participant
February 8, 2017
Question

PSE 15 (Organizer) crashes when trying to print (Windows)

  • February 8, 2017
  • 1 reply
  • 538 views

I am very much a novice PS user and primarily use it for organizing photos and the very rare touch-up.  I have updated PS.  Here is my issue--

I can't print.  It looks like it's going to print but halfway through it crashes.  It doesn't matter what or how I try to print it crashes every time. 

I created an album to group photos for daughter's school project.  Once we had picked out all the photos (27 photos in all), I did a CTRL+A then a CTRL+P. It brought up the print menu.  Initially I selected "Picture Package" with 8 2.5x3.5 photos per page, not cropped to fit.  The print "percentage" got about halfway before PS crashed.

I reloaded PSE but this time selected "Individual Print" but still crashed.

I tried printing only 8 photos, 1 photo; various print sizes, etc. but still it crashes.  I have restarted my computer twice, restarted the printer twice, unplugged the printer for several minutes, all to no avail.  Here are my system specs in case that matters:

Windows 10 Pro 64-bit

Gigabyte EX58-UD4P motherboard

Intel Core i7 920@2.67GHz

6 GB RAM

Nvidia Geforce GTX 970 videocard

I am able to print outside of PSE just fine (including printing photos).

This topic has been closed for replies.

1 reply

rahulj78388123
Adobe Employee
rahulj78388123
Adobe Employee
February 8, 2017

Hi THEKixAcelot,

Sorry for the inconvenience caused. Please try out the following solution:

1. Close the application.

2. Double click on application icon to launch. This will show the welcome screen.

3. Press CTRL-SHIFT-ALT immediately after you click the Organizer button.

4. A dialog will open. Click "yes" button to clear print preferences.

This will resolve your problem. Your feedback is really appreciated.

Thanks,

Rahul

THEKixAcelot
THEKixAcelotAuthor
Participant
February 8, 2017

Thank you for your prompt reply.  However, I get no such dialog box.

I double clicked on the desktop icon to launch and the welcome screen comes up.  I have three choices: Photo Editor, Organizer, Video Editor.  I select Organizer and it begins launching (brown screen where it shows the many names that created PSE).  I clicked CTRL-SHIFT-ALT during this loading screen and nothing happened.  PSE opens and it is on the "Media" tab with all of our photos; I clicked CTRL-SHIFT-ALT again and nothing happens.

rahulj78388123
Adobe Employee
rahulj78388123
Adobe Employee
February 9, 2017

Hi THEKixAcelot,

Once you see the welcome screen, hold CTRL+SHIFT+ALT on keyboard. Simultaneously, press Organizer with the mouse. A dialog will open. Click "yes" button to clear print preferences.

Kindly revert if you still face the same issue.

Thanks,

Rahul

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