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joelk50256732
Participant
December 22, 2016
Question

PSE 15 & Outlook

  • December 22, 2016
  • 1 reply
  • 778 views

I am running Win10 and just upgraded to PSE 15. I am using MS Office 365.   In the previous version I was using (PSE 8), when I shared photos via email from with PSE, it would open an new Outlook email and I would just fill in the email address(es) and hit send.  In PSE15, I go through the dialog boxes and nothing happens.  I have set up Microsoft Outlook as the default email client in the preferences.   I checked the outbox, drafts, sent, and junk folders in Outlook and don't see any emails generated by PSE15

Suggestions?

Thanks,

Joel

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1 reply

mytaxsite
Inspiring
December 22, 2016

joelk50256732 wrote:

I am running Win10 and just upgraded to PSE 15. I am using MS Office 365. In the previous version I was using (PSE 8), when I shared photos via email from with PSE, it would open an new Outlook email and I would just fill in the email address(es) and hit send. In PSE15, I go through the dialog boxes and nothing happens. I have set up Microsoft Outlook as the default email client in the preferences. I checked the outbox, drafts, sent, and junk folders in Outlook and don't see any emails generated by PSE15

Suggestions?

Thanks,

Joel

Have you setup the outlook to send and receive emails?  To check this, can you try opening Outlook on its own (not from PSE) and try to send an e-mail to yourself using some other e-mail account.  For example, if the outlook is setup to use your Hotmail account then try sending an e-mail to your gmail account if you have one or something other account.

If this works, then you need to go back to PSE by launching the Organizer.  Then go to:

Edit >> Preferences >> Email

Make sure Outlook is set there as default.

Now click OK button to close the preferences dialog box and now choose one image (any image) and click on the Share button shown on the top right corner of the window.  Follow the online instructions and one of the steps require you to enter the email of the recipient, so do it and try sending the email.  In fact create another recipient (yourself) so that you can check it immediately.  After creating yourself as recipient, send yourself an image to see if it works.

Hope this helps.

joelk50256732
Participant
December 22, 2016

Thanks for the quick feedback.  Unfortunately the issue is still there.

I have:

1) made sure that 'Microsoft Outlook' is selected in the PSE15 Email Preferences.  After doing this, Outlook does not open an email.

2) I tried adding an email address in the contact list next, and I have the same issue - no email opening.

In the systray, I can see an Outlook icon, and when I hover over it says another application (I assume PSE15) is using the profile, so something is happening in the background, but PSE still won't open an email to share.

Participating Frequently
December 22, 2016

Sorry for the inconvenience.

Can you please try closing all running instances of Microsoft Outlook from Task Manager.

Once done, try sending a test email directly from Outlook > I am asking you to do this to ensure that Outlook is working properly.

After you are able to do so, please try out sending email from Elements Organizer as per the instructions shared above.

Let us know if you are still facing any issue.

Thanks,

Anwesha