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isabelb58304884
Participant
January 23, 2018
Question

pse 15 problem

  • January 23, 2018
  • 1 reply
  • 225 views

I am experiencing problems trying to run my PSE 15 software on my new mac computer. It was working perfectly well on my old one, but now will not open and comes up with Error Code 150:30. My new computer is running on macOS High Sierra.

I was in a chatroom support conversation with an Adobe agent who said I would have to back up all my Adobe files, run  a 'cleaner tool' which will remove all Adobe files, then reinstall PSE from a web link. I do not understand this. It will be very disruptive to my business to have Adobe files removed from all my seperated project folders and sub folders, and not to be replaced in the correct location.

There must be a better solution for your customers. The software should run on my new computer.

Please advise. I need this for my day to day work, so I would appreciate a timely response.

Kind regards.

ISABEL.

    This topic has been closed for replies.

    1 reply

    99jon
    99jon
    Legend
    January 23, 2018

    Try trashing the saved prefs.

    Quit Elements (if running)

    Launch Finder and go to your user Library

    Hold down Alt and on the menu click Go to choose Library

    Go to preferences and trash the following files & folders:

    com.adobe.PhotoshopElements.plist

    Adobe Photoshop Elements 15 Paths

    Adobe Photoshop Elements 15 Settings

    com.Adobe.Elements Organizer.15.0.plist

    com.adobe.ElementsOrganizer15.plist

    Re-launch Elements

    N.B. Apple hides the user Library which will appear automatically in the Go menu when holding down the Option (Alt) key.

    If trashing the prefs makes no difference see this troubleshooting link for more options:

    Error: "Licensing has stopped working" | Mac OS

    I
    isabelb58304884Author
    Participant
    January 24, 2018

    Thank you for your help.

    However, when I hold down the alt/option key and click  ... there is no 'go' option.

    Please can you explain where this is ... perhaps via a phone call or screen shot.

    Thank you.

    ISABEL

    99jon
    99jon
    Legend
    January 24, 2018

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