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Amanda511788960
Participant
Jun 27, 2023 3:37 PM UTC
Answered

PSE 15 taking chunks out of images when saving

I'm having this weird issue again ( it comes and goes) in PSE15. I extract an image, and go to save it but chunks ( squares mostly) are randomly removed from the image, making it unuseable. I tried cloing program, and rebooting laptop.  Then attempted a new extraction- same results. Anyone else have this happen?

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Peru Bob
Peru BobCorrect answer
Community Expert
Jun 27, 2023 4:42 PM UTC

Try this:

Restore default preferences
Preference settings control how Photoshop Elements Editor displays images, cursors, and transparencies, saves files, uses plug‑ins and scratch disks, and so on. If the application exhibits unexpected behavior, the preferences file could be damaged. You can restore all preferences to their defaults.

Note: Deleting the preferences file is an action that cannot be undone.

Do one of the following:

Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.
Go to Edit > Preferences (Mac: Photoshop Elements > Preferences > General), click the Reset Preferences on next launch button, and then click OK. When you restart Adobe Photoshop Elements, all preferences are reset to default settings.
A new preferences file is created the next time you start Photoshop Elements Editor. For information on a specific preference option, search for the preference name in Help.

from here:

https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements.html

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3 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
Jun 27, 2023 4:43 PM UTC

 If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver).

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    Peru Bob
    Community Expert
    Peru BobCommunity ExpertCorrect answer
    Community Expert
    Jun 27, 2023 4:42 PM UTC

    Try this:

    Restore default preferences
    Preference settings control how Photoshop Elements Editor displays images, cursors, and transparencies, saves files, uses plug‑ins and scratch disks, and so on. If the application exhibits unexpected behavior, the preferences file could be damaged. You can restore all preferences to their defaults.

    Note: Deleting the preferences file is an action that cannot be undone.

    Do one of the following:

    Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.
    Go to Edit > Preferences (Mac: Photoshop Elements > Preferences > General), click the Reset Preferences on next launch button, and then click OK. When you restart Adobe Photoshop Elements, all preferences are reset to default settings.
    A new preferences file is created the next time you start Photoshop Elements Editor. For information on a specific preference option, search for the preference name in Help.

    from here:

    https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements.html

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    Amanda511788960Author
    Participant
    Jun 28, 2023 12:03 AM UTC
    That worked! Thank you. It's weird, t his happens every six months or so.
    Don't remember how I fixed it last time, as it was, well, six months ago!
    LOL


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