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mikew52065
mikew52065
Inspiring
February 16, 2019
Answered

PSE 18 Photo Book will not down load template

  • February 16, 2019
  • 2 replies
  • 689 views

PSE18 Photo Book will not down load template I got here so I'm connected

Any ideas?

    This topic has been closed for replies.
    Correct answer mikew52065

    I do not believe I am using a Network Proxy. System query shows no Network Proxy in use.

    Thank you for hanging in there with this issue.

    SSID: ValleyNet

    Protocol: 802.11g

    Security type: Open

    Network band: 2.4 GHz

    Network channel: 6

    IPv4 address: 192.168.1.6

    IPv4 DNS servers: 192.168.1.1

    Manufacturer: Qualcomm Communications Inc.

    Description: Dell Wireless 1705 802.11b/g/n (2.4GHZ)

    Driver version: 10.0.0.349

    Physical address (MAC): 4C-BB-58-C8-02-FB


    OK,OK.... Medha

    The first time I cleared the preferences it did nothing as did the second time.

    I gave it another try, this time twice back to back.

    That did the trick! No more download errors and the template loaded just fine.

    Thank you, again!@

    2 replies

    Medha_Sharma
    Adobe Employee
    Medha_Sharma
    Adobe Employee
    February 18, 2019

    Hello,

    Please try clearing the preferences once.

    You can do so by the following 2 ways:

    • Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.
    • Go to Edit > Preferences > General (Mac: Photoshop Elements > Preferences > General), click the Reset Preferences on next launch button, and then click OK. When you restart Adobe Photoshop Elements, all preferences are reset to default settings.

    Let me know if this works for you.

    Thanks,

    Medha

    mikew52065
    mikew52065Author
    Inspiring
    February 19, 2019

    I tried both methods and still get the same "Down load Failed"

    Medha_Sharma
    Adobe Employee
    Medha_Sharma
    Adobe Employee
    February 20, 2019

    Hello,

    Can you please let us know if you're using some network proxy? If yes, can you please disable it for some time? It might be blocking content download calls.

    Thanks,

    Medha

    mikew52065
    mikew52065Author
    Inspiring
    February 16, 2019

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