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kirralieo67858122
kirralieo67858122
Participant
October 31, 2018
Answered

PSE 19 crashing

  • October 31, 2018
  • 1 reply
  • 943 views

PSE 19 crashes every time I try to print. I can get through create > photo prints but when I click on local printer the program crashes. Can anyone help with this please?

    This topic has been closed for replies.
    Correct answer neeraj chaudhary

    Yes I am able to print to the updated printer outside of PSE. This is the whole back story if this helps:

    Last week I bought a HP Envy laptop with Windows 10. My version of PSE wasn't supported so I upgraded to 2019 version. It worked fine except I didn't have the borderless option when printing to my Epson PictureMate 400 printer anymore. I asked in a Facebook group how to get borderless printing back and was told to update the printer driver, which I did. Then I opened PSE and tried to print a photo to check if the borderless function was back and that's when it started crashing and I haven't been able to use it since. Hope this helps at all.

    Thanks


    Hi ,

    Could you try these steps -

    1) Quit the application (if running)

    2)Go to C:\Users\[username]\AppData\Roaming\Adobe\Photoshop Elements\17.0

    3)rename Editor to Editor_old.

    Now try your print workflow.

    If it is still crashing can you share what is behavior if you wanted to print from File menu > Print.

    1 reply

    A
    Adobe Employee
    arshla jindal
    Adobe Employee
    October 31, 2018

    You are requested to please update your printer drivers from your printer's site and then try printing.

    kirralieo67858122
    kirralieo67858122Author
    Participant
    October 31, 2018

    I did that this morning and that's when it stopped being able to print

    A
    Adobe Employee
    arshla jindal
    Adobe Employee
    October 31, 2018

    Try re-setting the application preferences. For that, close the application, if already launched.

    Keep Alt+Ctrl+Shift pressed and launch the application. Click yes to the prompt that comes, asking for resetting the preferences.

    Now try printing. It should work fine.

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