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helpful_Flutter0D45
Participating Frequently
October 14, 2018
Answered

PSE '19 on Mojave Has Spinning Wheel on EVERY Action

  • October 14, 2018
  • 27 replies
  • 22436 views

Installed Photoshop Elements 2019 on Mac OS Mojave and now every action in Photoshop Elements 2019 Editor has a several second delay with the spinning color wheel. I see lots of similar complains on this forum. Has anyone received any help from Adobe to investigate or fix this problem? Anyone have any solutions?

This topic has been closed for replies.
Correct answer Dhananjay Sati

Hi jameslarus,

Thanks for posting in Adobe forums.

It seems you are facing issue with spinning wheel in Adobe Photoshop Elements after upgrading Mac OS.

Could you please try the following steps :

• Click Apple icon >> System Preferences

• Security and privacy >> Click on the lock to unlock it then enter the administrator password >> Enable (check the radio button) the Photoshop Elements 2019 editor and Elements Organizer 2019 that appear in the list.

• Click on the lock again to lock it.

• Restart Mac

Hope this helps

Thanks

Regards

Dhananjay

27 replies

Show previous replies
G
gbread
Participant
January 13, 2019

I have tried all the suggested solutions, but to no avail.  The spinning ball persists, making this an undesirable application for Mac users.  I had intended to upgrade to the latest version, but now will be looking for a more mac-friendly photo editor.

M
mrsgroban
Participating Frequently
January 3, 2019

Adobe: None of these "fixes" work permanently. This is unacceptable. I just paid almost $200 for more RAM (even though I had the minimum amount required), and the problem still exists. This glitch renders the software completely unusable and needs to be fixed NOW!!! Otherwise, offer refunds. With this issue, the software is crap.

    kima90231364
    kima90231364
    Participant
    December 21, 2018

    This answer doesn't work. Support walked me through this about a month ago and it worked for about a day. Restarting my Mac helps temporarily. I finally upgraded to Elements 2019 since support blamed my version and the problem persists. There must be a real answer that works after all these months of having customers report it.

    M
    melanieg74535442
    Participating Frequently
    March 10, 2019

    Yes, I was told back in November that I had to upgrade to PS19 - that the older versions were incompatible with the Mac updates. However, it seems worse with PS19.

    S
    s9606564
    Participant
    December 21, 2018

    I'm having the same issue. Tried all possible solutions. At first PSE2019 still was responsive but after being open for a couple of hours is became unresponsive. I opened a case at the Adobe Support center. An agent changed some settings on my machine, but that did not help. They claimed I was the only one reporting this issue so I showed them this topic.

    He escalated it to his supervisor.

    Just now I received a phonecall that is is recognised as a bug and will be fixed by the development team in an update.
    So let's hope that update arrives soon.

    F
    Fowler Allan
    Participant
    December 21, 2018

    Thanks for the information and I will keep my eyes open for it. Shows how much they take notice of the forums.

    Harry

    danielw82939190
    danielw82939190
    Participant
    December 13, 2018

    Tried this. Doesn't fix the problem!!!

    C
    Chris@Badgers
    Inspiring
    February 10, 2019

    Hi I have my own thread on this which is following similar lines but thought I would add to this. I have the video clip problems with all adobe products on V12, 15 and 19. I have the problem from High Sierra and Mojave. If even have the problem when reviewing video clips in the Organiser with no editors open. It spins on first reviewing the video, do Force Quit,  reopen and then it's all right until next session. Tried changing clips format, MPEG and AVCHD, no change. I had good session with Apple who showed me the Security setting fix, which worked for a while. We also cleared caches etc, but all no good. As an aside some of the spinning can be due to not disabling the media analyser which with big Catalogues/ down loads can take a long time , so I keep it switched off. In summary I am spending an awful long time trying to get a fix to this or working round it...all to no avail. PS maybe nobody wants to know this if you are in Apple land, but I have no problems like this with Windows 7. Help! Chris

    B
    bkroll
    Participant
    December 10, 2018

    I have the same problem.  I am running Mojave 10.14.2 on an iMac (Retina 5K, 27-inch, Late 2015).

    I downloaded the new PSE two days ago.  I tried the fix "Click the + (plus) button under the list 'Allow the apps below to control your computer'".  This fixed it for a day but the problem has returned.  I am working with a catalog of fewer than 20 photos and am hesitant to import and index my photo archive from iCloud.

    A
    Arggggh!
    Known Participant
    December 10, 2018

    On top of having to close the organizer b4 processing, I occasionally lose the ability to use the cloning tool. The new Elements and Mojave do not work well together. Don’t know which company is to blame, but I think a formal acknowledgement by one or the other would make us feel like something is being done.

      M
      mildredw45818826
      Participant
      December 8, 2018

      None of the things suggested has worked for me - I've tried them all.  I have an up-to-date Mac and PSE 19.  There's nothing in my system that should be the problem.  I've got too much work to do to be stopped at every turn with a spinning wheel.  Frustrated!

      Rosebudster
      Rosebudster
      Known Participant
      November 24, 2018

      Nope. Does not work. Issue persists.

      Is their a lawyer in this thread? Does anyone know if we can start a Class Action on this issue?

      luciar59516442
      luciar59516442
      Participant
      November 22, 2018

      I’m having the same problem.

      Hi, I have a MacBook Pro with a 3.1 GHz processor and 8GB memory. In sorage I have 214.17 GB available.

      I just bought PSE19 and installed it. It took me about a week to tag and organize my 12,000 photos in the catalog. When I tried to use the editor, I find it is unusable due to the slowness of the spinning wheel. it spins forever.

      I tried the following instructions to no avail:

      1. 1.     Open System Preferences.
      2. 2.     Select Security & Privacy.
      3. 3.     Click the lock to make changes, then enter your system username and password for your computer.
      4. 4.     Select Privacy from the top set of tabs, then select Accessibility from the left-hand column of options.
      5. 5.     Click the + (plus) button under the list 'Allow the apps below to control your computer'.
      6. 6.     Navigate to the Applications folder and select the Photoshop application and click Open.
      7. 7.     Click the lock to prevent further changes. Relaunch Photoshop. 

      I went to the apple store, and they told me it was an adobe problem.

      In the forums I read that the problem was that Mojave and Adobe were incompatible.

      I asked in the apple store how to go back out of Mojave and go back to High Sierra.

      They said I would have to leave the computer with their technicians. And they definetly didn’t recomend  doing that.

      In another forum I read the following solution to the same problem:

      “What finally worked for me is we used Adobe's Creative Cloud Cleaner Tool to uninstall and clear out everything on my Mac related to Adobe Photoshop products. Besides uninstalling Photoshop Elements 2019 and my previous Photoshop Elements 15, we also removed remnants of Lightroom CC”

      I have previous versions of PSE that I almost never used and a Lightroom version too that I didn’t use. I want to uninstall them to see if that helps. Maybe that will help PSE19 to function without the wheel. I try to drag the aplications to the trash but it’s not possible to drag them. How do I uninstall them?

      PSE 19 is unusuable in my computer. What really bothers me is that I spent about 20 hours taging and organizing the catalog with my 12,000 photos.  Was it a big mistake to spend time organizing my material on PSE 19 in a Mac as there seems to be no viable answer for this problem as of now?

      Rosebudster
      Rosebudster
      Known Participant
      November 24, 2018

      I am equally frustrated and have had the problem ever since I installed Mojave. I use PSE for work and my production has suffered because of this.

      Using early 2015 Macbook Pro.

      I am able to get some amount of work done as follows:

      1.  PSE hangs up.

      2.  Force Quit.

      3.  PSE works upon reopening as long as I do not stop working for more than a couple minutes. If I keep using it, it works. If I stop, then I have to force quit and start over with gathering photos, etc.

      Shame, shame, shame on Apple and Adobe for this nightmare. Mojave is the last Apple update for me. Stick a fork in me. I'm done.

      helpful_Flutter0D45
      helpful_Flutter0D45Author
      Participating Frequently
      November 15, 2018

      @djayatadobe

      Is Adobe going to fix this problem? It is clearly a major issue for a number of people that make your products unusable on the latest MacOS. At this point, I am pretty much fed up with a lack of a response from Adobe and will investigate getting a refund for my purchases and find another program.

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