Skip to main content
Known Participant
December 21, 2020
Question

PSE 20 Full Back up Error

  • December 21, 2020
  • 1 reply
  • 479 views

When I am done doing a Full Back up, I get a pop-up window similar to this below but with a different file name every time:

_________________________________________________________________

Elements organizer

Error encountered while writing file(s)

C:\Users\Ramsey\Pictures\...\2020111_083711.jpg

                                                                                               OK

  _________________________________________________________________

 

This has happened 5 times. Each time I do a search on the file, copy it to the desktop, delete the file in PSE and run a Full back up again only to get a new file with the same message.

When I run “Find” >  “All missing files”  I get nothing.

When I run “Find” >  “Items with unknown date or time” I get nothing.

 

Additionally I have found that when I go to an identified file (*.jpg)  in “file explorer” and try to open it I get a “permissions” error.

I have given “read/write” permissions to all files in the “Catalog” containing my photo files. After giving full permissions and running a Full Backl Up I still get the same message shown above. 

As a result I am unable to do a full back up.

This topic has been closed for replies.

1 reply

Adobe Employee
January 11, 2021

Hi,

 

Thanks for reaching out to Adobe forums. Could you please help with the below queries?

1. Is this issue catalog specific or happening with other catalogs as well?

2. Have you tried taking full backup of any other catalog having same media?

3. Are you able to perform other catalog operations with this media?

Also, please share your system details on which you are facing this issue.

 

Thanks.

Rammer47Author
Known Participant
January 11, 2021

Finally a reply!  THANK YOU!  I cannot do a restore to consolidate my files without this working.

 

1. & 2.   This is my only "catalog"

3.  Yes.  I can run "Optimize"  and " Repair" "Search" etc.  Everything else appears to function fine.

Elements Organizer 18.0.0.0
Core Version: 18.0 (20200105.m.139301)
Language Version: 18.0 (20200105.m.139301)
Current Catalog:
Catalog Name: My Catalog 1
Catalog Location: C:\ProgramData\Adobe\Elements Organizer\Catalogs\My Catalog 1\
Catalog Size: 116MB
Catalog Cache Size: 2.4GB

System:
Operating System Name: Windows 10
Operating System Version: 10.0
System Architecture: Intel CPU Family:6 Model:14 Stepping:9 with MMX, SSE Integer, SSE FP, SSE2
Built-in Memory: 15.9GB
Free Memory: 5.1GB