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Knutinho
Participant
November 10, 2020
Question

PSE 2018 photo downloader plug-in does not load

Suddenly, today my Photoshop Elements 2018 could not download pictures from my Nikon camera. When I click: Get Photos and Videos -> From Camera or Card Reader, I get this error message from Adobe Photo Downloader: "Cannot load the Plug-in Modules needed..." 

I am on Windows 10. The PSE version is 16.0, and I have tried replacing the Camera Raw module with the latest 10.5 version. No luck. Should I reinstall PSE 2018? If so, will anything be lost (thumbnails, tags, albums, settings, ...)? Anything else worth trying first? 

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2 replies

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
November 10, 2020

How did you try to install the 10.5 ACR?  Although there is a workaround to update the ACR (found here), if you did not use that method, you cannot simply install the Adobe ACR plug-in from the Adobe site.  I think your best bet is to uninstall/reinstall the program.  You will not lose anything from your Organizer database.  (But you should always have a backup of your catalog.)

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Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
November 10, 2020

I should add that the only other thing to try would be to reset the preferences file.  Immediately after launching the Organizer, press Alt+Shift+Ctrl. A message should pop up asking if you want to delete the Settings file. Answer OK.

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