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henri-luc
henri-luc
Participant
October 21, 2017
Question

PSE 2018 would not start on my Win7 PC with message "Your application install seems to be damaged. Please reinstall the application"

  • October 21, 2017
  • 1 reply
  • 669 views

Hello,

I have succesfully upgraded from PSE 6 to PSE 2018 on my primary PC running Win7. PSE 6 continues to work but PSE 2018 refuses to start with above message, even after multiple reinstallation attempts with different choices.

Since I have another PC running Win 8.1 and, according to license terms, PSE may be installed on 2 PC's, I have performed the same upgrade with the same installation package on my Win 8.1 PC and PSE 2018 works perfectly there.

What may be wrong with my primary PC? All other Adobe products are working without issue.

Thanks in advance for your assistance.

Henri-Luc

    This topic has been closed for replies.

    1 reply

    hatstead
    hatstead
    Inspiring
    October 21, 2017

    henri-luc  wrote

    What may be wrong with my primary PC? All other Adobe products are working without issue.

    Suggest that you make another attempt to install with your antivirus program disabled temporarily.

    henri-luc
    henri-lucAuthor
    Participant
    October 21, 2017

    Hello,

    This is a good idea but I had already tested a reinstallation with my antivirus disabled. This has no effect. I'm pretty sure the installation itself went correctly.

    Henri-Luc

    A
    Anwesha Dev Chaudhary
    Participating Frequently
    October 22, 2017

    Sorry for the inconvenience.

    Please try updating Adobe Application Manager once from Adobe - Adobe Application Manager : For Windows : Adobe Application Manager : Thank You

    Thanks,

    Anwesha

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