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tangledcable
Participant
March 5, 2019
Answered

PSE 2019 - Error Code 1

  • March 5, 2019
  • 1 reply
  • 952 views

I have error code 1 come up when trying to install this program from disk. I also tried the download to install but get same error code. I see a similar question on this forum but it has not been answered satisfactorily.  What is causing this to occur?

Windows 10, HP Omen Laptop. Computer is less than a year old.

Please advise.

    This topic has been closed for replies.
    Correct answer tangledcable

    FYI- to those in the same boat as myself  with this  Photoshop Elements 2019 Error code 1 --I contacted Adobe Support at 1 (800) 833-6687 and walked through the prompts. I was helped out by their technical team online. We determined that some of the installer files were corrupted since it just would not install. We had to MANUALLY remove the ADOBE folders found in the operating system by deleting them. They were located in C drive> Program Files and Program Files (x86). They were also hidden in Common Files folder under these headings. After we removed said files manually , the program could be installed. I hope this may help someone although the technical support person was very helpful so I would certainly recommend using them! Good luck.

    1 reply

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    March 6, 2019

    Make sure to install as an administrator.

    See if something here helps:

    Troubleshoot installation | Photoshop Elements, Premiere Elements | Windows

    T
    tangledcableAuthorCorrect answer
    Participant
    March 6, 2019

    FYI- to those in the same boat as myself  with this  Photoshop Elements 2019 Error code 1 --I contacted Adobe Support at 1 (800) 833-6687 and walked through the prompts. I was helped out by their technical team online. We determined that some of the installer files were corrupted since it just would not install. We had to MANUALLY remove the ADOBE folders found in the operating system by deleting them. They were located in C drive> Program Files and Program Files (x86). They were also hidden in Common Files folder under these headings. After we removed said files manually , the program could be installed. I hope this may help someone although the technical support person was very helpful so I would certainly recommend using them! Good luck.

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