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michaelh80719620
michaelh80719620
Participant
May 4, 2019
Question

PSE 2019 launches, but is totally unresponsive. Even after reinstall

I have been using Photoshop Elements 2019 since January with very few issues. Today it became unresponsive. It launches either through the organizer, the Windows start, or by opening a .psd file. When it launches, I can't do anything. Not even the the Windows minimize/maximize/close buttons work. I have rebooted, uninstalled and reinstalled (ver 17.0), stomped my feet, used foul language; nothing seems to work.

The task manager shows it as Not Responding.

Some days technology hates me.

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2 replies

Akash Sharma
Akash Sharma
Legend
May 6, 2019

Hi michaelh,

Sorry that Photoshop Elements 2019 suddenly becomes non responsive and it becomes unusable. As Greg_S. has mentioned, try restoring

Photoshop Elements preferences to default and if that does not help, take a look at the list of troubleshooting steps mentioned in this article Troubleshoot system errors, freezes, and crashes in Photoshop Elements

Let us know if that helps.

Thanks,

Akash

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Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
May 5, 2019

Try resetting the preferences file.  Immediately upon launching the program, press the Alt+Shift+Ctrl keys.  A message will pop up asking if you want to delete the settings file.  Click Yes or OK.

BTW, did you you recently update Windows?

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