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K
Kevin5E29
Participant
November 14, 2020
Question

PSE 2019 won't permit me to save photo I have worked on in Editor

  • November 14, 2020
  • 4 replies
  • 212 views

Hello, I use PSE 2019. All was fine until last night, when suddenly I became unable to save a photo I have worked on to my hard drive. Instead, I get a grayed out screen and I am unable to save the photo. I have 107 free GB on my hard drive, so that would not seem to be the issue. Please help!

Kevin

This topic has been closed for replies.

4 replies

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
November 16, 2020

Kevin, your reply via email will not post the photo you have attached.  You must post via the forum website.  But do let us know whether Peru Bob's suggestion works.

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
November 15, 2020

Try saving to an external drive.

What file type?

K
Kevin5E29Author
Participant
November 16, 2020
HI,
Thanks, but I can't even get that far. It is not as if my computer won't
accept a file, I cannot even get off of the gray screen to try to save the
photo anyplace.
Kevin
K
Kevin5E29Author
Participant
November 15, 2020
Kevin Walsh
[image: Attachments]5:18 PM (40 minutes ago)
to Adobe
Hi Greg,
Thank you for your help with this problem
In PSE, I am processing the image, and I then do some enlarging and
cropping of the photo. the, I resize the photo, but when I do this, the
screen goes gray (see attached screen shot for example).
To answer you other questions, I am using Google chrome now, though I
also sometimes use the new Microsoft Edge system.. I am not using any
layers for these photos....just pretty straight processing.
My harddrive is 980 GB, of which 107 GB are now open and free for use.
Thanks for your thoughts on how to correct this problem, as I now
cannot do any photo processing,
Kevin
Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
November 14, 2020

What OS are you using? 

Have you had a recent OS update?

Can you post a screenshot of the greyed out screen? 

What is the size of your hard drive? 

Have you tried saving to a different folder?   

Are you editing a file with lots of layers?

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