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Mark17553005o07e
Participant
December 30, 2023
Question

PSE 2020 & 2024 now crashes when I open NEF files

  • December 30, 2023
  • 1 reply
  • 412 views

WIndows laptop running Windows 11.  I was previously using PSE 2020 editing photos from my Nikon D750 for a few years. Recently PSE crashes when opening NEF files (same laptop, same camera). 

I upgraded to PSE 2024, and all was well, until today when PSE started to crash again. 

 

The error message reads: 

"Sorry, an error occurred"

"Adobe Photoshop Elements has encountered a problem and need to close."

(crash report attached)

 

I have reinstalled the program, installed "AdobeCameraRaw_x64_16_1" patch, but the problem persists. 

I can convert to JPEG but I prefer to woirk in raw like I have been doing for years. 

 

Frustrated and baffled. Please help.

 

 

 

 

    This topic has been closed for replies.

    1 reply

    Jeff Arola
    Community Expert
    Jeff ArolaCommunity Expert
    Community Expert
    January 1, 2024

    Looks like a conflict with camera raw and your graphics card.

     

    I would remove the camera raw 16.1 plugin by going to

    C:\Program Files\Common Files\Adobe\Plug-Ins\Elements 24\File Formats

    and deleting the Camera Raw.8bi plus the other 5 dll files.

     

    Then in the photoshop elements 2024 editor go to Help>Install Camera Raw to get camera raw 15.5

    and see if that works any better.

     

    M
    Mark17553005o07eAuthor
    Participant
    January 1, 2024
    Thank you for this. I will give it a try and let you know.
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