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Participating Frequently
October 11, 2019
Question

PSE 2020 Editor Still Won't Open HEVC/HEIF Images from iPhone

  • October 11, 2019
  • 11 replies
  • 6190 views

Using Windows 10 with latest updates and HEVC/HEIF extensions installed, PSE 2020 give the following error message:

 

"Could not complete your request because Photoshop Elements cannot recognize the file extension"

 

The same image opens fine in the Photos app which comes with Windows 10.

 

It also will not open in Windows Photo Viewer with an error message saying it has incorrect permissions.

 

Any thought on how to get PSE 2020 to open these?

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    nikunj.m
    Community Manager
    nikunj.mCommunity Manager
    Community Manager
    October 11, 2019

    Hi there,

     

    We apologize for the issue you are facing while trying to use HEIC/HEIF files with Photoshop Elements 2020.

     

    Since you have already installed the extension pack, try to clear the media cache for Photoshop Elements 2020 and then relaunch the application before trying to import the images. 

     

    Please check the link mentioned below.

    https://helpx.adobe.com/in/premiere-elements/using/hevc-decoding-on-windows.html

     

    Regards,

    Nikunj

    A
    AAARRRGGGGHHHAuthor
    Participating Frequently
    October 11, 2019
    Didn't work. Tried your suggested solution but the editor still won't open the files.
    nikunj.m
    Community Manager
    nikunj.mCommunity Manager
    Community Manager
    October 11, 2019
    Could you tell me where you downloaded the extension pack for the HEIF files from? Was it from the link mentioned in the article above or some other source?
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