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Bmaacameron
Participant
July 2, 2020
Question

PSE 2020 Organizer crashes after loading catalog

  • July 2, 2020
  • 1 reply
  • 193 views

PSE 2020 Organizer crashes after loading catalog the crash reporting window pops up.After submitting the report another window opens saying Abode has found a workaround which is for me to email Adobe support...

 

ADOBE NEVER RESPONDS TO THE EMAILS

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1 reply

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
July 3, 2020

What you describe is highly unusual. What is the Adobe support email address that you have been asked to respond to?

 

As for your problem, are you trying to open a catalog that was used in a prior version? 

Did the catalog ever open before the crash reporter appeared?

 

Try holding the Shift button when you launch the Organizer.  This should open the Manage Catalogs dialog.  Create a new catalog and see if you can open it. 

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