PSE 2020 Photo Editor Requires Serial Number Every. SIngle. Time.

Forum|Forum|6 years ago
January 27, 2020
3 replies
637 views

I purchased Photoshop Elements 2020 software. (Not just a 30 day trial.) When I launch the photo editor, I am prompted to "license this software" by typing in the serial number. When I do so, I am able to use the editor. Why do I have to do this every single time I launch the editor? This wasn't the case with PS 2018.

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R

RT Davis

Participating Frequently

Same Problem with PSE 19 2021 . My desk-top version of PSE (19) 2021 is now requiring me to sign-in to my Adobe account to open the program. If I log-out, and re-start the program, I have to re-inter the activation license key and then log-in again to activate the program. I can’t work “off-line” with this product that I own. (The same issue is now present in my LR 6.14 program). I don’t use the Adobe cloud for storage or any application. PSE wasn’t like this earlier. Why has this program changed? How can we reach Adobe for help?

Greg_S.

Community Expert

@RT Davis, you can start a chat session by clicking on the blue Contact Us button under the Support menu at Adobe.com.

A

Anonymous

I have the exact same problem. Seriously?

Greg_S.

Community Expert

It should not be the case with 2020 either. What OS are you using? Try seeing if any of the solutions in this article help you.

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AnnaSassinAuthor

Participant

I am running Windows 10. My laptop is brand-new, so I think it may be trying to launch the 30 day free trial. I will look up how to stop the trial from launching, so the system goes right to my purchased/licensed software. If that doesn't work, I will try the suggestions in your link to update permissions.

Thank you!

Update: Nothing seems to be working. I will suck it up for the rest of the 30 days and hope it goes away after that time.

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