PSE 2020 trial won't download (cross posted)

Forum|Forum|6 years ago
October 13, 2019
5 replies
946 views

I am attempting to download the PSE 2020 trial. I have PSE 2014 on my computer. Nothing happens when I click "Download Now". Is 2014 interfering with the trial download? Or do I not qualify for a download because I already have 2014?

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Correct answer ladyinblack1964

I'm posting the resolution in case it helps someone else. As it turned out, we were NOT disconnected. The tech at Adobe figured out that the problem was my downloads folder. Moved the exe file to the desktop and it worked fine. There was some sort of administrative issue with the downloads folder.

Greg_S.

Community Expert

Thanks for posting the resolution. 👍

L

ladyinblack1964AuthorCorrect answer

Inspiring

I'm posting the resolution in case it helps someone else. As it turned out, we were NOT disconnected. The tech at Adobe figured out that the problem was my downloads folder. Moved the exe file to the desktop and it worked fine. There was some sort of administrative issue with the downloads folder.

Greg_S.

Community Expert

What OS are you on?
Other things to try:

Use a different browser to download
Turn off firewall or anti-virus

L

ladyinblack1964Author

Inspiring

I tried a different browser, but got the same result. I'm on Windows 10. I am on a work computer and can't turn off the firewall. I was able to reinstall PSE 14 last week without issues.

L

ladyinblack1964Author

Inspiring

Oh dear...I have tried that link and the installer says it's "damaged." I was just on a chat for nearly a whole hour with Adobe, which just got closed down and now says it's "Unavailable."

The representative at Adobe also sent me to the page with the download. The same thing happened. I don't understand what's going on.