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Question

PSE 2021 - constant messages to update.

Forum|Forum|5 years ago
January 31, 2021
19 replies
1573 views

When I had PSE 2020 I kept getting constant messages asking me to install update which I did mant times but message kept appearing and it would, on occasion, caue my Mac computer to freeze - when I upgraded to PSE 2021 the same messages keep appearing - I have tried to update a number of times but although the update is installed next time I open the message reappears - it is gettin very tiresome - so are Adobe aware of this problem and are they going to fix it??

Bug

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MichelBParis

Legend

https://helpx.adobe.com/photoshop-elements/kb/update-message-reappears-elements.html

Glenn 8675309

Legend

EDIT >PREFERENCES >APPLICATION UPDATES Uncheck the "notifiy me" box.

VipinGupta

Adobe Employee

We cannot uncheck this, but can switch to Automatic mode, which will try to install the updates when you close the application.

Thanks

Vipin

billc25042003Author

Known Participant

I have not been able to uncheck this - only leaves a notify me later option.

I have installed this a number of times, whatever it is, and it still keeps appearing - it is really irritating. In PSE 2020 had same problem but when I tried to update my page froze and I could not exit the program and I had to resort to rebooting my computer.

billc25042003Author

Known Participant

Re a comment in the forum from Michael when I open help the update is greyed out. But this does not stop, without any provocation from myself Adobe asking me to update. I alwys click the install on exit option just to get rid of it and when I exit I am obviously asked to install I click no until the invite box closes and I am left in peace. It is so annoying and if I seeek support all I get is the Creative cloud pages for Photoshop with no reference to Pse whatsoever.

billc25042003Author

Known Participant

Copy of the message I get every time I open PSE 2021 even though I have upgraded at least 6 times with the same update.

VipinGupta

Adobe Employee

Dear User,

For PSE 2021, only an update for ECR 13.0 is available and no other updates are available.

Could you please share the build number with me for all the Adobe Elements versions that you have?

1. PSE Editor

2. Elements Organizer

To Check the build number, Please launch Editor and click on Help -> System Info...

Regards

Vipin

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