Skip to main content
M
Melanie5E6E
Participant
February 4, 2021
Question

PSE 2021 upgrade crashes

  • February 4, 2021
  • 3 replies
  • 434 views

Just upgrade to PSE2021 latest upgrade. I have a 15 Huion graphics display that crashes when I try and use any pen selection with the pen for this display. The mouse works as an input device with no problem. The previous PSE version worked very well in te setup I have. If I turn off the mouse the crash still happens. I'm using an hp laptop 8gig mem I3 chip and plenty of hd space. Crash reports have been sent to Adobe and Huion

 

    This topic has been closed for replies.

    3 replies

    N
    NidhiSachdeva
    Participating Frequently
    March 17, 2021

    Hi,

     

    The Photoshop Elements Update 2021.2 has been released today which will fix the issue with Tablet Pen.

     

    Here are the release notes: https://helpx.adobe.com/photoshop-elements/release-note/update.html

     

    Please let us know if you still face any issue.

     

    Regards,

    Nidhi

    D
    DJT111
    Participant
    March 17, 2021
    Hi,

    Fantastic news - and it does now work at last - pressure sensitivity as
    well!!

    Thanks

    David Turner
      A
      Amccullg
      Participant
      March 1, 2021

      I am also having the exact problem with a Dell Inspiron 15 7000 Gaming Laptop and a small Wacom Intuos Draw tablet (whose drivers I have just updated, to no effect with this problem). As soon as I try to select a tool from the toolbar PSE 2021 crashes. Pen works fine everywhere else. Really, Adobe - it's bad enough that I have to use Elements because I can't pay your subscription fees for the bigger guns, but you have to release a crippled version that can't even use a tablet? I have also sent crash reports - just waiting to see how long it takes for a patch to be released. In the meantime, I can always use Corel's PhotoPaint or Paint Shop Pro.

      D
      DJT111
      Participant
      March 1, 2021

      I have exactly the same problem with the latest Photoshop Elements 2021 update, which I see from another similar thread, still has bugs. PSE 2021 crashes as soon as I try to do anything with the stylus on the tablet although the mouse works as expected. Several crash reports have already been sent but they generate no response.

       

      I am using a Huion H610 Pro tablet on a new Dell PC with the latest version of Windows 10. Windows Ink is activated in the driver.

       

      Huion support suggested I try other software, and the results are:

      Microsoft Word - No problems

      Microsoft Whiteboard - No problems

      Photoshop (trial) 2021 - No problems

      Photoshop Elements 10 (the old version I was trying to replace) - No problems

       

      So the conculsion is that it is the latest update of PSE 2021 which has the bugs and I would be very happy to get a new bug-free update to Elements 2021 as soon as possible.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices