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Wink1952
Participant
Aug 16, 2022 10:38 PM UTC
Question

PSE 2022 Compatibility Issue with Windows 11

Purchased an Asus Vivobook today, Windows 11. Purchased and dowloaded PSE 2022 to the Asus, from MS Store. Takes 30+ minutes for the photo editor to open. Asus customer service says it's a compatibility issue with Windows 11. Is it?

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6 replies

Glenn 8675309
Glenn 8675309
Legend
Aug 16, 2022 11:47 PM UTC

For support, come here.   For updates: you deal with the microsoft store, not adobe. Good luck. 

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Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
Aug 16, 2022 10:41 PM UTC

What are the specs of the Asus Vivobook?

There are some models that are not powerful enough for PSE 2022.

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Wink1952Author
Participant
Aug 16, 2022 10:47 PM UTC

Device name Ron
Processor 12th Gen Intel(R) Core(TM) i7-12700H 2.30 GHz
Installed RAM 12.0 GB (11.6 GB usable)
Device ID B19456AB-E36D-4181-9E51-FAB26A7CB711
Product ID 00342-20869-59137-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

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    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    Aug 16, 2022 10:59 PM UTC

    What about the hard drive?

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