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randyg41771822
Participant
Jan 29, 2024 12:07 AM UTC
Answered

PSE 2024 facial recognition cannot reject suggested name

Hi all,

I've installed and have been using Photoshop Elements Organiser 2024 and find that, sometimes, when it offers a name for a face (is this xxxx yyyy), if it is the person, I can happily click the tick mark but, if it isn't the person, I can't seem to click on the "X" to reject the suggested name.

It seems to be intermittent as it will sometimes allow the rejection but other times just seems to ignore the mouse click on the "X".

Anyone else run into this and have to found a fix for this annoying situation?

Runnig 64-bit Windows 10 with all the latest patches and fixes on Windoes and PSE.

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    Greg_S.
    Greg_S.Correct answer
    Community Expert
    Jan 30, 2024 6:30 AM UTC

    I agree this an annoying issue.  As far as I can tell, if you wait long enough, clicking on the X will work correctly.  I have observed that you sometimes have to wait several minutes for the command to work.  Obviously, this is unacceptable.  One workaround is to accept the wrong name, then click on it and change it.  However, my preference is to perform all face-naming in the UnNamed People room.  It is far more efficient and has more options.

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    4 replies

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    Jan 30, 2024 8:44 PM UTC

    I have already escalated the problem.  Don't hold your breath for a fix.  The workaround is too easy, and I suspect the problem is hard to fix.  Unfortunately, there is no longer a bug reporting channel for Elements.  You can try contacting Adobe Support and they may escalate it up the chain.

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    randyg41771822Author
    Participant
    Feb 2, 2024 6:43 AM UTC

    Greg,

    Apologies and thanks for your assistance.  I've started to use the workaround but it is puzzling as to when and why this error pops up.  If we get a fix, great. At least I have a workable option for continuing naming people.

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    Greg_S.
    Community Expert
    Greg_S.Community ExpertCorrect answer
    Community Expert
    Jan 30, 2024 6:30 AM UTC

    I agree this an annoying issue.  As far as I can tell, if you wait long enough, clicking on the X will work correctly.  I have observed that you sometimes have to wait several minutes for the command to work.  Obviously, this is unacceptable.  One workaround is to accept the wrong name, then click on it and change it.  However, my preference is to perform all face-naming in the UnNamed People room.  It is far more efficient and has more options.

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    randyg41771822Author
    Participant
    Jan 30, 2024 6:51 AM UTC

    Greg,

    Thanks for the reply. If this is a recognised issue, how do we escalate it to the product support team so that we can get a proper code fix for it? Is there a proper bug reporting channel as all I've been able to find is the forum community?

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