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siegfried_3365
Participant
Jan 6, 2025 3:50 PM UTC
Question

PSE 2025 läßt sich nicht starten

Ich habe die 3-Jahres-Lizenz PSE 2025 heute erworben. Beim Start erscheint jedoch das PopUp Menü "Ihr Photoshop Elements Editor-Build 2025 ist abgelaufen". Nur ein "Beenden" Button ist anwählbar. Kann jemand helfen?

3 replies

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
Jan 7, 2025 4:10 PM UTC

Which App Store?

 You need to contact the seller's support team: Apple or Microsoft. 
 If you purchased from Adobe, contact Adobe's support.. You can start a chat session by going to the Contact Adobe Support page. (https://helpx.adobe.com/contact.html?rghtup=autoOpen) Make sure you are signed into your Adobe account and try typing Agent when the chat window opens. (If you use my link, the chat window should open automatically.)

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Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
Jan 6, 2025 7:49 PM UTC

Are you able to get to the Home Screen?  If so, open the Organizer and make sure you are signed into your account.  (Look under the Organizer's Help Menu).

 

Have you signed into your Adobe account?

Where did you purchase the program?

 

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siegfried_3365Author
Participant
Jan 7, 2025 7:45 AM UTC
278 / 5.000
Thanks for the answer, unfortunately the program still doesn't start because the same pop-up menu appears even after selecting the organizer (2005 build has expired). Only the quit button is available. I am registered with Adobe. I purchased the license in the App Store.
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