PSE 23 Layers panel

@Mary-Lynne24 , the email address is a known scammer.  That is why the forum software edited your post automatically.  But if you were contacted via Private Message please identify the person who contacted you.

@Mary-Lynne24, I am concerned that you have contacted a fraudster posing as Adobe Support.  I am not familiar with any method of contacting Adobe Support via email.  If you were contacted via a Private Message on this forum and given an email address that does not contain @Adobe.com, then you were certainly contacted by a scammer and you have now given the scammer your serial number.  It, therefore, does not surprise me that you have not received a reply.

Please let us know the identity of any person who contacted you via PM so they can be banned from the forum.  If you are willing to contact the official support for Adobe, follow the instructions in my earlier post to you.  (Hours of operation are limited outside the US.)

@Mary-Lynne24, have the layers ever appeared properly in Elements 2023?  And, if so, did you try resetting the preferences as I suggested in my earlier post?

If I understand you correctly, if you close and reopen a file, the layers appear correctly.  Is that so? How much RAM do you have on your machine?  This sounds like maybe a memory leak or graphics card issue.  So, you can try changing the Graphics Card acceleration in the Edit>Preferences>Performance dialog.

And you should also update your graphics card driver from the card's manufacturer.

If all of that fails, try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Help and Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html.

Sometimes the object in the layer is too small to be seen in the thumbnail. So, as Greg_S suggested, open the Layer Panel Options and try setting the Thumbnail Contents to Layer Bounds. It will zoom to fit the object in the layer.

I have never seen this either.  Does this only happen with one particular file?  If so, do you get the same result if you save, close and reopen it?

All I can suggest is to go into the Layers Panel>Panel Options and play around with changing some of the settings like the Thumbnail Size and see if it makes a difference.  

If that doesn't work, try resetting the preferences file. Go to Edit>Preferences>General tab and click the Reset Preferences on next launch button.

Let me move this to the Photoshop Elements forum for you, which I think is the appropriate forum for your question.

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